AI Engineer – Client Automation

Come and join a 10-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization.

About the Company:

At Team Logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along, and we do it one-on-one, side-by-side every step of the way. We don't just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest-growing and the largest Master Franchisee in the Team Logic network of 200 locations. We manage 17 territories in the network.

Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials.

Check it out yourself.

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Company Website:

Position Name - AI Engineer – Client Automation & Agent Development

Responsibilities:

 Design and deploy AI agents and workflow automations using low-/no-code platforms (Krista, , UiPath Apps, Zapier, Microsoft Copilot Studio).

 Conduct AI readiness workshops, map business processes, and define automation ROI.

 Integrate with SaaS tools (Microsoft 365, Slack, CRMs, ERPs, PSA/RMMs) using APIs/webhooks.

 Apply LLM techniques (prompt chaining, RAG, tool calling) with secure, scalable design.

 Monitor performance, drive adoption, and iterate based on telemetry and feedback.

 Ensure SOC 2, HIPAA/PCI/GDPR compliance and partner with Cybersecurity teams.

 Maintain documentation, reusable templates, and lead enablement sessions.

Client Discovery & Solutioning

 Run AI readiness workshops, map current processes, and quantify automation ROI.

 Translate business requirements into technical agent designs.

Agent & Automation Development

 Build and connect conversational and task-oriented agents in Krista, Hatz.AI, or comparable tools.

 Integrate with SaaS apps (M365, Slack, PSA/RMM platforms, CRMs, ERPs) via APIs and webhooks.

 Implement data‑governance guardrails, prompt engineering best practices, and observability.

MLOps & Continuous Improvement

 Configure evaluation pipelines, drift monitoring, and automated retraining triggers.

 Analyze usage telemetry and feedback; iterate to maximize adoption and business impact.

Security & Compliance

 Enforce SOC 2 Type II and HIPAA/PCI/Data‑Privacy controls across all AI workflows.

 Perform threat modeling and collaborate with our Cybersecurity team on secure architectures.

Thought Leadership & Enablement

 Document reusable patterns, templates, and playbooks.

 Mentor internal engineers and present at client webinars, peer groups, and industry events.

Skills, Knowledge, and Experience:

 3+ years in AI/ML, RPA, or workflow automation in production settings.

 Hands-on with at least one low-code AI platform (Krista, , UiPath, etc.).

 Proficient in Python or JavaScript for API integration and custom middleware.

 Strong understanding of LLM pipelines, security guardrails, and data governance.

 Excellent English communication skills; consulting and stakeholder engagement.

 4+ hour overlap with U.S. Eastern Time (for remote India-based roles).

Preferred Skills and Qualifications:

 Experience in MSP, ITSM, or SMB IT environments.

 Familiarity with Krista DSL, Studio, LangChain, or Semantic Kernel.

 Past AI deployments in domains like Sales, HR, Marketing, or Finance.

 Certifications: Microsoft AI-102, UiPath Developer, CompTIA Data+.

Industry:

Information Technology / Managed Services

Employment Type:

Full-Time

Benefit: Industry leading Compensation + Performance Bonus +HR Benefits.