
AI Engineer
22 hours ago
Position Name - AI Engineer Client Automation & Agent Development
Responsibilities:
• Design and deploy AI agents and workflow automations using low-/no-code platforms (Krista, , UiPath Apps, Zapier, Microsoft Copilot Studio).
• Conduct AI readiness workshops, map business processes, and define automation ROI.
• Integrate with SaaS tools (Microsoft 365, Slack, CRMs, ERPs, PSA/RMMs) using APIs/webhooks.
• Apply LLM techniques (prompt chaining, RAG, tool calling) with secure, scalable design.
• Monitor performance, drive adoption, and iterate based on telemetry and feedback.
• Ensure SOC 2, HIPAA/PCI/GDPR compliance and partner with Cybersecurity teams.
• Maintain documentation, reusable templates, and lead enablement sessions.
Client Discovery & Solutioning
• Run AI readiness workshops, map current processes, and quantify automation ROI.
• Translate business requirements into technical agent designs.
Agent & Automation Development
• Build and connect conversational and task-oriented agents in Krista, Hatz.AI, or comparable tools.
• Integrate with SaaS apps (M365, Slack, PSA/RMM platforms, CRMs, ERPs) via APIs and webhooks.
• Implement datagovernance guardrails, prompt engineering best practices, and observability.
MLOps & Continuous Improvement
• Configure evaluation pipelines, drift monitoring, and automated retraining triggers.
• Analyze usage telemetry and feedback; iterate to maximize adoption and business impact.
Security & Compliance
• Enforce SOC 2 Type II and HIPAA/PCI/DataPrivacy controls across all AI workflows.
• Perform threat modeling and collaborate with our Cybersecurity team on secure architectures.
Thought Leadership & Enablement
• Document reusable patterns, templates, and playbooks.
• Mentor internal engineers and present at client webinars, peer groups, and industry events.
Skills, Knowledge, and Experience:
• 3+ years in AI/ML, RPA, or workflow automation in production settings.
• Hands-on with at least one low-code AI platform (Krista, , UiPath, etc.).
• Proficient in Python or JavaScript for API integration and custom middleware.
• Strong understanding of LLM pipelines, security guardrails, and data governance.
• Excellent English communication skills; consulting and stakeholder engagement.
• 4+ hour overlap with U.S. Eastern Time (for remote India-based roles).
Preferred Skills and Qualifications:
• Experience in MSP, ITSM, or SMB IT environments.
• Familiarity with Krista DSL, Studio, LangChain, or Semantic Kernel.
• Past AI deployments in domains like Sales, HR, Marketing, or Finance.
• Certifications: Microsoft AI-102, UiPath Developer, CompTIA Data+.
Industry:
Information Technology / Managed Services
Employment Type:
Full-Time
Benefit: Industry leading Compensation + Performance Bonus +HR Benefits.
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