Head of Account Management

Job Title: Head of Account Management - India

Department: Professional & Enterprise

Location: Bengaluru, India

Job Summary:

We are looking for a dynamic and results-driven Head of Account Management to lead our client engagement and business development efforts within the Professional & Enterprise staffing division. This role will oversee key enterprise relationships, drive new client acquisition, and ensure the effective delivery of staffing solutions across the GCC and MENA regions, with a strong focus on the UAE. The ideal candidate will bring deep industry expertise, a strategic mindset, and the ability to lead a high-performing team of up to 5 FTEs in a fast-paced, service-driven environment.

Key Responsibilities:

Sales Development:

Identify and secure new business opportunities across high-growth industries for white-collar staffing solutions

Develop and execute comprehensive sales strategies to exceed revenue and profitability targets

Build and maintain a robust sales pipeline through proactive prospecting, online networking, and attending international events

Conduct market intelligence to stay ahead of industry trends and evolving client demands

Prepare compelling sales pitches, proposals, and pricing models tailored to client needs

Lead complex negotiations and close high-value contracts with prospective clients

Account Management:

Serve as the strategic point of contact for major enterprise clients, ensuring long-term satisfaction and loyalty

Design and implement client-specific account strategies to drive performance, enhance value delivery, and uncover growth opportunities

Collaborate cross-functionally to deliver tailored staffing solutions aligned with client expectations

Track and report on account health metrics and client satisfaction levels regularly

Handle escalations with a solutions-oriented approach, while nurturing strong professional relationships

Conduct monthly business reviews to highlight performance and introduce upsell/cross-sell opportunities

People Management:

Lead, coach, and develop a team of account managers and sales professionals to achieve team KPIs

Set clear goals, conduct regular performance reviews, and implement development plans

Promote a culture of collaboration, accountability, and excellence

Optimize team operations through best practices, tools, and processes

Represent the business unit in internal leadership forums and contribute to strategic planning

Qualifications:

Bachelors degree in business, Marketing, or a related field; MBA is a strong advantage

810 years of experience in senior-level sales/account management role within the staffing industry

Demonstrated success in driving revenue growth, managing large number of enterprise accounts, and expanding client portfolios

Exceptional leadership, stakeholder management, and team-building abilities

Deep understanding of staffing industry dynamics, particularly in GCC and MENA markets

Superior communication, negotiation, and presentation skills

Strong commercial acumen with experience in preparing contracts, proposals, and cost sheets

Self-motivated and agile in fast-changing environments

Willingness and ability to travel across Gulf countries every alternate month and quarterly, as per business requirements

In-depth knowledge of staffing solutions and industry best practices

Excellent communication, negotiation, and presentation skills

Ability to work independently and collaboratively in a fast-paced environment