Trainer - Travel Process

2 days ago

Navi Mumbai, Maharashtra, India Unitask Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Job Responsibilities: ➢ Checking/Supervising overall performance of the team. ➢ Monitoring calls/email/Chat transactions on daily basis. ➢ Analysis of the team and sharing the feedback with the entire team. ➢ Provide feedback through one-on-one coaching sessions. ➢ Conduct Team meetings and discuss evaluation scores, common fatal and share best Practices. ➢ Communicate quality updates on regular basis. ➢ Identify common areas of improvement and conduct refresher trainings. ➢ Generate reports and analyze data regarding the overall performance on a weekly/monthly basis, along with action plans for improvement. ➢ Provide suggestions regarding process improvements and increasing the customer satisfaction levels. ➢ Participate and conduct joint calibration sessions with the Operations, Outsourced partners, and Training teams. ➢ Ensure that the targets regarding the overall quality and Customer Satisfaction levels are met and exceeded. Job Requirements: ➢ Excellent knowledge on business understanding of Travel Technology (computer reservations systems, GDS systems and e-travel), Amadeus & Galileo mandatory. ➢ Need to be proficient in English & Hindi; knowledge of additional languages is an advantage. ➢ Need to be able to interface with IT/HR/ Training/Operations to collate data & generate various quality reports. ➢ Need to be well versed in various areas of travel (Domestic/International, Business/Holidays, Group/Individual, etc. Need to have exemplary customer service skills with the ability to handle crisis and escalations. ➢ IATA certification will be an added advantage. ➢ Should be ready to work in shifts if required. Experience Minimum 2-3 years of experience as a Quality Analyst in a domestic/international BPO. Qualification Graduate and above Others Computer savvy; Highly qualified to manage customer expectations and telephone / email etiquettes

  • Process Trainer

    2 days ago

    Navi Mumbai, Maharashtra, India vasitum Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary: The Contact Center Line/Process Trainer at iMetrix Solutions maximizes the effectiveness of call center representatives by ensuring representatives have thorough knowledge of products, services, can effectively use telephone sales-closing skills, resolve customer issues both on Sales or Customer Service calls and provide positive customer...

  • Travel Sales Executive

    2 days ago

    Navi Mumbai, Maharashtra, India SOTC Travel Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Location - Chembur, MumbaiPurpose of Role-Responsible for achieving daily/weekly / monthly targets as specified by the BMMaintain & follow grooming standards as specified in the SOP ManualAdhere to Enquiry Management & Booking Process as specified in the SOP ManualResponsible for handling enquiries through Walk-in, Telephonic, Email, City PSA & Travel...

  • Process Trainer

    6 days ago

    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 7,20,000 - ₹ 14,40,000 per year

    Plan batches w.r.t NHTs and Refresher trainings for the projects assigned.Should be aware of TNA, TNIReview Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profileDomestic processPresentation Skills Facilitate internal tests, certification for trainers,...

  • Process Trainer

    5 days ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Process TrainerLocation: Ghansoli, Navi Mumbai Openings: 4 Shift: Day Shift Qualification: Graduate (Mandatory) Experience: Minimum 2 years (BPO sector experience is mandatory) Preferred Background: Sales, Insurance, or Customer Service Batch Frequency: New batches delivered on a weekly basis Availability: Immediate Joiners preferred ...

  • Senior Corporate Travel Consultant

    6 days ago

    Navi Mumbai, Maharashtra, India ATS Travel Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Responsibilities:* Manage corporate travel bookings using Amadeus* Provide exceptional customer service throughout the process* Coordinate international ticketing and reservations

  • Process Trainer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title- Process TrainerLocation: Navi MumbaiCompany Description:About Sutherland:Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, theyre our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading...

  • Process Trainer

    7 days ago

    Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This job is provided by Location: MumbaiLanguages: Fluent in English, Hindi, and any South Indian language (Tamil, Telugu, Kannada, or Malayalam)Are you passionate about training, process excellence, and helping teams grow? We're looking for a dynamic Process Trainer to join our teamWhat You'll DoConduct onboarding & process trainings for new hires.Deliver...

  • Process trainer- BPO_Shay

    2 days ago

    Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Position: Process Trainer – Operations (Voice) Operations: Telesales Voice (Inbound & Outbound) Client Geography: United States Work Shift: Night Hours (IST) Work Location: Mahape, Navi Mumbai Role Type: Full Time – Permanent Position Reports to: Manager Brief: We are looking for a skilled Process Trainer – Voice Operations who can train, and...

  • Travel Process

    2 days ago

    Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 24,500 - ₹ 28,000 per year

    position: Sales Executive – SOTC Travel Process Requirements:-Fluent in English-Freshers & Exp both can apply Salary:-Fresher: 24,500 CTC (20,000 in-hand)-Experienced: 28,000 CTC (23,400 in-hand)-Unlimited incentives-Shift: Day rotational Required Candidate profileGraduate/Undergraduate Location: Reliable Tech Park, Airoli Navi Mumbai Contact more...

  • Process Trainer

    1 day ago

    Mumbai, Maharashtra, India Crescare Solutions Full time ₹ 90,000 per year

    JOB TITLE- PROCESS TRAINER (BPO Industry)Trainer – (US Process)Location- Malad, MumaiShift- Rotational Shifts5 days working, 2 days Rotational week offQualification- HSC/Graduate Salary: upto 7.5 LPA Experience: 1+ year in international training Role: Conduct training sessions, enhance employee performance, and ensure adherence to processes.Must have...