Gainsight Administrator

1 week ago

Hyderabad, Telangana, India Widedrop Technologies Full time ₹ 1,50,000 - ₹ 28,00,000 per year

We are seeking an experienced Gainsight Administrator for a contractor role to integrate a new division into our existing Gainsight instance. This position will be part of our Customer Success Operations (CS Ops) team based in India. The contractor will work closely with the team during the India work day & be available to attend calls during evening hours (India Standard Time) and will focus on integrating systems, optimizing processes, and ensuring smooth data transfer. The role also involves contributing as a Solution Consultant, aligning the new division's success metrics with company-wide objectives.

Key Responsibilities:

  1. Gainsight Integration & Administration:

  2. Work on the integration of a new division into Gainsight, aligning business processes and data structures.

  3. Manage Salesforce integration and ensure accurate data transfer and synchronization.
  4. Troubleshoot and resolve integration issues, ensuring seamless operations.
  5. Configure and optimize Gainsight workflows to support the new divisions customer success goals.
  6. Advise on customer success best practices, health scoring, and segmentation for the new division.
  7. Collaborate with CS Ops to implement strategies for customer retention, product adoption, and satisfaction.

Reporting & Analytics:

  • Create and manage custom dashboards and reports for tracking customer health, engagement, and success metrics for the new division.
  • Analyze customer data, providing actionable insights to leadership and CS teams.
  • Ensure timely and accurate reporting for the new division's success KPIs.

Required Qualifications:

  • Experience:

  • At least 4 years of experience as a Gainsight Administrator or in a similar role.

  • Strong expertise in Salesforce integration with Gainsight and customer success processes.

  • Certifications:

  • Gainsight Certified (preferred).

  • Technical Skills:

  • Proficient with Salesforce-Gainsight integration.

  • Experience with Journey Orchestrator (JO) and automating workflows.

  • Skilled in creating custom dashboards and reports.

  • Other Skills:

  • Excellent communication and collaboration skills across time zones.

  • Strong analytical and troubleshooting abilities.

Preferred Qualifications:

  • Experience with integrating new divisions into an existing Gainsight instance.
  • Familiarity with advanced reporting.

Contract Details:

  • Contract Term: 3 months, with potential for extension.
  • Work Schedule: Flexible; must be available for evening calls with the US-based team.

Why Join Us?

  • Be a key player in integrating a new division into Gainsight, working closely with a talented India-based CS Ops team.
  • Impactful role in shaping the customer success strategy for a growing organization.

  • Gainsight Architect and Administrator

    7 days ago

    Hyderabad, Telangana, India Model N Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Gainsight Architect and Administrator will lead the design, configuration, and ongoing management of the Gainsight platform to support scalable customer success operations. This role bridges technical expertise with strategic business insight, ensuring Gainsight is optimized to drive retention, expansion, and customer health across the organization.Key...

  • Gainsight Architect and Administrator

    5 days ago

    Hyderabad, Telangana, India Model N Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Gainsight Architect and Administrator will lead the design, configuration, and ongoing management of the Gainsight platform to support scalable customer success operations. This role bridges technical expertise with strategic business insight, ensuring Gainsight is optimized to drive retention, expansion, and customer health across the organization.Key...

  • Intern - Salesforce Developer

    1 week ago

    Hyderabad, Telangana, India Gainsight Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're building the AI-driven future of customer success, from retention to growthGainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to...

  • Database Administrator, Staff

    3 days ago

    Hyderabad, Telangana, India Blackbaud Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team.The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Database Administrator, Staff

    2 weeks ago

    Hyderabad, Telangana, India Blackbaud Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Gainsight Administrator

    4 weeks ago

    Hyderabad, India Widedrop Technologies Full time

    We are seeking an experienced Gainsight Administrator for a contractor role to integrate a new division into our existing Gainsight instance. This position will be part of our Customer Success Operations (CS Ops) team based in India. The contractor will work closely with the team during the India work day & be available to attend calls during evening hours...

  • Database Administrator, Staff

    2 weeks ago

    Hyderabad, India Blackbaud Full time

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Database Administrator, Staff

    2 weeks ago

    Hyderabad, India Blackbaud Full time

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Technical Account Manager

    2 weeks ago

    Hyderabad, India DigitalOcean Full time

    What You Will Be Doing: Technical Consultation & Architecture Design: Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. Conduct...

  • Technical Account Manager

    4 weeks ago

    Hyderabad, India DigitalOcean Full time

    Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here....