Gainsight Architect and Administrator

6 days ago

Hyderabad, Telangana, India Model N Full time ₹ 12,00,000 - ₹ 36,00,000 per year

The Gainsight Architect and Administrator will lead the design, configuration, and ongoing management of the Gainsight platform to support scalable customer success operations. This role bridges technical expertise with strategic business insight, ensuring Gainsight is optimized to drive retention, expansion, and customer health across the organization.

Key Responsibilities

· Platform Architecture & Configuration

· Architect and implement scalable Gainsight solutions, including workflows, dashboards, reports, and integrations with Salesforce and other enterprise systems.

· Translate business requirements into technical designs and configure Gainsight accordingly.

· Maintain system integrity, performance, and security across all Gainsight modules.

· Business Process Enablement

· Partner with Customer Success, Sales Ops, and RevOps teams to define and automate customer lifecycle processes.

· Design business rules that analyze customer data and trigger proactive engagement actions.

· Develop and maintain health score frameworks, risk indicators, and success plans.

· User Enablement & Support

· Provide day-to-day support for Gainsight users, including troubleshooting, permissions management, and training.

· Help drive adoption of Gainsight and Staircase AI platforms

· Create documentation and training materials to onboard new users and promote best practices.

· Monitor user activity and feedback to drive continuous improvement.

· Data Strategy & Integration

· Collaborate with data teams to ensure accurate and timely data feeds into Gainsight.

· Manage integrations with Salesforce, Azure Synapse, and other platforms to enrich customer insights.

· Ensure data hygiene and alignment with enterprise architecture standards.

Qualifications

· Bachelor's degree

· years of experience administering Gainsight, with proven success in architecture and deployment.

· Strong understanding of customer success metrics, lifecycle management, and CRM systems (especially Salesforce).

· Experience with data analytics, business process design, and systems integration.

· Excellent communication and stakeholder management skills.

Preferred Skills

· Gainsight Administrator Certification

· Familiarity with enterprise data platforms like Azure Synapse or Snowflake.

· Ability to work cross-functionally and influence without authority.

  • Gainsight Architect and Administrator

    4 days ago

    Hyderabad, Telangana, India Model N Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Gainsight Architect and Administrator will lead the design, configuration, and ongoing management of the Gainsight platform to support scalable customer success operations. This role bridges technical expertise with strategic business insight, ensuring Gainsight is optimized to drive retention, expansion, and customer health across the organization.Key...

  • Gainsight Administrator

    1 week ago

    Hyderabad, Telangana, India Widedrop Technologies Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are seeking an experienced Gainsight Administrator for a contractor role to integrate a new division into our existing Gainsight instance. This position will be part of our Customer Success Operations (CS Ops) team based in India. The contractor will work closely with the team during the India work day & be available to attend calls during evening hours...

  • Snowflake Developer

    4 days ago

    Hyderabad, Telangana, India Gainsight Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're building the AI-driven future of customer success, from retention to growthGainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to...

  • Intern - Salesforce Developer

    1 week ago

    Hyderabad, Telangana, India Gainsight Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're building the AI-driven future of customer success, from retention to growthGainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to...

  • Database Administrator, Staff

    2 days ago

    Hyderabad, Telangana, India Blackbaud Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team.The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Gain sight administrator

    2 weeks ago

    Hyderabad, Telangana, India Vipany Global Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesPosition Overview:We are seeking an experienced Gainsight Administrator for a contractor role to integrate a newdivision into our existing Gainsight instance. This position will be part of our Customer SuccessOperations (CS Ops) team based in India. The contractor will work closely with the team during theIndia work day & be available...

  • Database Administrator, Staff

    2 weeks ago

    Hyderabad, Telangana, India Blackbaud Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    The Business Systems Analyst plays a crucial role as a Gainsight administrator in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team. The Business Systems Analyst will collaborate with cross-functional business teams to develop customer success strategies and craft the...

  • Tableau Architect/Administrator

    4 days ago

    Hyderabad, Telangana, India Cushman & Wakefield Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job TitleTableau Architect/AdministratorJob Description SummaryCushman & Wakefield is seeking a highly skilled Tableau Architect / Administrator to lead the implementation, and governance of scalable, secure, and high-performing business intelligence and analytics solutions across the enterprise. Reporting to the Director of Data Engineering & Analytics,...

  • Architect - ServiceNow Platform Administrator

    4 days ago

    Hyderabad, Telangana, India PepsiCo Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Overview:This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release.Responsibilities:Platform Administration & MaintenanceAdminister and maintain ServiceNow instances...

  • Architect - ServiceNow Platform Administrator

    4 days ago

    Hyderabad, Telangana, India PepsiCo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & MaintenanceAdminister and maintain ServiceNow...