Consultant, Associate

General information

Country

India

State

Karnataka

City

Bengaluru

Job ID

46303

Department

Infor Consulting Services

Description & Requirements

Associate Implementation Consultant works within the Professional Services organization at Infor Nexus. This position will serve in a business/functional and technical consulting capacity to understand customer business requirements and apply them to the Infor Nexus application to ensure clients' success. The software is delivered in a cloud-based, on-demand environment and the candidate will work directly with global customers to deliver complex, global supply chain solutions

Job Responsibilities:

• Demonstrates a comprehensive understanding of client requirements and project scope
• Configures Infor Nexus application and collaborates with technical team for implementation of integrations and customizations to meet client's needs
• Leverages Infor Nexus product expertise to guide clients on the solutions and configurations that will best meet their needs
• Prepares and maintains consulting deliverables in alignment with the standard implementation methodology
• Investigates and addresses support escalations by applying detailed technical and functional evaluation
• Collaborates with technical and functional teams to fix issues and test them before production roll out
• Identifies opportunities for improvement and makes recommendations for permanent fix
• Works closely with and builds positive relationships with clients' project team
• Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the client understands and finds meaningful
• Switches seamlessly between routine work and time-sensitive or critical tasks/ project deadlines
• Organizes and conducts customer training to drive adoption
• Provides input to build the deployment plan and support solution rollout
• Monitors solution stability post-implementation and provides support to ensure business continuity.

Qualifications:

• Bachelor's degree in technology or business-related field
• 3 to 5 years of qualified experience in software implementations, preferably in Cloud applications.
• Ability to effectively troubleshoot technical issues, analyze complex problems, and formulate alternative approaches
• Effective written and verbal communication skills; ability to prepare and deliver oral presentations
• Ability to present business process flows and technical applications
• Comfortable working on multiple projects and tasks simultaneously, excellent attention to detail
• Experience with EDI/EFT messages and understanding of XML messages/ files a plus
• Familiarity with internet communication protocols (AS2, FTP) a plus
• Experience implementing ERP solutions (e.g. SAP) a plus
• Experience in the international transportation or corporate/international procurement industry a plus
• Supply chain certification a plus

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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