Assistant Quality Manager
3 days ago
Responsibilities
- SLA/KPI compliance (Quality and Training related)
- Improving Quality of Service
- Driving Process Improvement projects/initiatives.
- Preparing and Publishing MIS
- Taking ownership on process standardization and People development
- Optimum utilization of resources
- Conducting refreshers / NHT as per process requirement.
- Managing floor in absence of TLs
- ISO , ISMS and other HR policy adherence
Key Deliverables
- SLA/KPI compliance (Quality and Training related)
- Improving Quality of Service
- Training
- Preparing and Publishing MIS
- Taking ownership on process standardization and People development
- Optimum utilization of resources
Education
- Any Graduate
Professional Experience
- 4-6 years of work experience.
Email-
Con No
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