Client Servicing Executive

2 weeks ago

Mumbai, Maharashtra, India All About Ideas Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

All About Ideas Solutions Private Limited is a Marketing & Creative Advertising Agency based in Mumbai. We are looking for a Client Servicing - Account Executive.

This is for a permanent, full-time, on-rolls profile.

Experience: 1-2 years

Location: Mumbai

Advertising/Design Agency experience will be an added advantage.

Roles & Responsibilities:

  • Serve as a day-to-day point of client contact: Liaise with, arrange and attend meetings and act as the link between, the client and the internal team

  • Meet and liaise with clients to discuss and identify their daily/weekly/monthly design requirements

  • Understanding client goals/objectives, needs and requirements

  • Articulating and writing briefs for internal teams

  • Work jointly with internal team to draw-out plan & timelines that meets the client's brief

  • Present (alongside agency colleagues particularly the account manager) the campaign ideas, designs and budget to the client and manage & co-ordinate for approvals

  • Maintaining healthy relationships & rapport with clients

  • Responding to client inquiries in a timely and professional manner

  • To ensure that the solution being presented to the client meets/exceed expectations

  • Coordinate with internal teams to ensure timely fulfilment of services

  • Maintain trackers, reports for client interaction

  • Collect feedback and resolve client complaints

  • Research and prepare client presentations, reports

  • Research on industry & competitor trends to apply best practices to client portfolio

  • Research and updates on emerging marketing & design trends and best practices

  • Monitor the effectiveness of campaigns, creatives and make monthly reports

  • Handle billing, invoice clients, and write client reports

  • Maintain client's physical/digital guard book

Desired Candidate Profile

  • Understanding of print media, digital marketing including social media, display advertising, email marketing will be an added advantage

  • Proficiency in spoken and written English, presentation skills and client servicing skills

  • Excellent time management skills

  • Proactive and a self-starter

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