L1 Support

1 week ago

Hyderabad, Telangana, India Turito Full time ₹ 2,00,000 - ₹ 6,00,000 per year

As a Level 1 Support Executive at Turito, you will deliver prompt, high-quality assistance to parents through chat, calls, and email channels. You will be the first point of contact for resolving basic queries and issues, ensuring an excellent customer experience in every interaction.

Key Responsibilities

  • Provide timely and accurate support through chats, calls, and emails
  • Follow standard operating procedures and knowledge base articles to resolve queries
  • Accurately document and categorize customer interactions
  • Escalate unresolved or complex issues to higher-level support with clear notes
  • Maintain high standards of quality, professionalism, and empathy in all communications
  • Meet SLAs on first response, resolution time, and customer satisfaction
  • Share feedback on recurring issues to help improve support processes.
  • Work collaboratively with the support team to drive best practices

Company Overview
Turito pioneers quality education online and on-campus, led by seasoned educators with 30+ years' experience. Operating globally—including India, the US, Singapore, and the Middle East—Turito provides premier learning. Offering accessible content and a modern environment, our tech-integrated platform empowers students to learn from experts, fostering personalized success.

About Company: Turito is a revolutionary e-learning platform designed to provide quality education both online and on campus, with highly experienced faculty years). Turito offers two-year integrated classroom coaching for IIT-JEE and NEET aspirants at its Hyderabad campus, as well as online coaching for a wide range of competitive exams. These include IIT-JEE, NEET, SAT, ACT, PSAT, Subjective SAT, AP exams, Olympiads, and foundation courses for students from Class 4 to 12 (CBSE, ICSE, and State syllabi). Additionally, Turito provides comprehensive support in the college application process, helping students gain admission into top Ivy League schools. The platform is committed to delivering high-quality education in subjects such as English, mathematics, reading comprehension, and writing skills, with a proven track record of success in competitive exams.

  • L1 Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India CYFY Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionCYFY Solutions is a leading provider of comprehensive IT and cyber security solutions, specializing in cybersecurity consulting, end-to-end managed services, and cutting-edge technology integration. Our team of highly skilled security professionals offers expert guidance on threat assessments, vulnerability management, incident response,...

  • Desktop Support Engineer L1-Hyderabad

    4 days ago

    Hyderabad, Telangana, India PES Hr Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Hiring For CMM5 Level Organization Minimum 2 years of experience in Hardware and Networking.Good troubleshooting skills.Experience in assembling/disassembling computer hardware and components.Understanding of TCP/IP networking. Required Candidate profileDesignation: Desktop Support Engineer L1Location: HyderabadExperience: 1+ YearsContact: Qualification:...

  • Walk-In Drive: Technical Support L1/L2 International Voice Process

    1 week ago

    Hyderabad, Telangana, India Diebold Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Walk-In Drive: Technical Support L1/L2 International Voice Process Location: Diebold Nixdorf, Madhapur, Hyderabad Date: Starting from October 8th (Weekdays only) Time: 9:00 AM 6:00 PMWe're hiring freshers and experienced candidates (0–4 years) for Technical Support (L1/L2) roles.Eligibility & Requirements:Graduation (15 years of regular education)Strong...

  • Archer L1 Support Analyst

    1 week ago

    Hyderabad, Telangana, India Alignity Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials  Employee Glassdoor ReviewsIf you are a...

  • It Support Engineer

    2 days ago

    Hyderabad, Telangana, India Sneha Synergy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    IT Network Infrastructure Management. L1 & L2 End-User Support.Audio/Video (AV) & Conference Room Management.Cross-Functional, Audit & Documentation Tasks. Required Candidate profileIT Network Infrastructure Management. L1 & L2 End-User Support.Audio/Video (AV) & Conference Room Management.Cross-Functional, Audit & Documentation Tasks. Perks and...

  • ServiceDesk Analyst L1

    18 hours ago

    Hyderabad, Telangana, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – ServiceDesk Analyst (5+ Years Experience)We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels.Key ResponsibilitiesProvide L1/L2 support...

  • Hiring For Technical Support L1/L2 International Voice Process

    2 days ago

    Hyderabad, Telangana, India Diebold Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company: Diebold NixdorfLocation: Madhapur, HyderabadExperience: 0-4 YearsEmployment Type: Full-TimeWork Mode: On-site | Rotational Shifts (including night shifts) | 5 days/weekJob Description:We are hiring for Technical Support (L1/L2) roles in our International Voice Process. Ideal candidates should have strong communication skills, basic technical...

  • ETL Support Analyst

    2 weeks ago

    Hyderabad, Telangana, India be2ec5ea-07ff-49b7-aca9-5c836e208b10 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: ETL Support Analyst (L1 & L2 Combined Role)Experience: 4+yrsNotice period: Only 15-30daysLocation: RemoteRole Purpose The ETL Support Analyst will provide comprehensive support for ETL/Data Integration processes, covering both first-level (L1) and second-level (L2) responsibilities. This role ensures smooth operations, timely resolution of...

  • Collibra- L1

    2 weeks ago

    Hyderabad, Telangana, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionJob Title: Collibra- L1Req Id: 96424City: HyderabadState/Province: TelanganaPosting Start Date: 9/15/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

  • Blusapphire cyber systems

    6 days ago

    Hyderabad, Telangana, India Nexthire Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Responsibilities• Act as an escalation point for high and critical severity security incidents and conductthorough investigations to determine potential impact and understand the extent ofcompromise.• Verify and authenticate events, alerts, and incidents reported by L1 analysts.• Analyze attack patterns, Tools, Techniques and Procedures (TTPs) to...