Asst Manager- Customer Relations

3 days ago

Bengaluru, Karnataka, India Sowparnika Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

Customer Experience Management:

  • Act as the primary point of contact for customers post-booking and ensure seamless handholding throughout the project lifecycle.
  • Coordinate with internal teams (sales, projects, finance, legal, CRM) to resolve customer queries and grievances in a timely manner.
  • Monitor customer interactions and maintain accurate records in CRM systems.
  • Support during project handovers, possession activities, and customer meets.

Loyalty & Engagement Programs:

  • Drive customer loyalty programs, referral schemes, and engagement initiatives.
  • Organize customer events, appreciation programs, and feedback sessions.
  • Track referral conversions and ensure smooth processing of benefits.
  • Build long-term relationships with customers, turning them into brand ambassadors.

Customer Feedback & Service Improvement:

  • Collect customer feedback at various touchpoints and escalate critical issues.
  • Analyze satisfaction surveys, complaint logs, and feedback data to identify service improvement areas.
  • Work closely with management to implement process improvements for better customer experiences.

Reporting & MIS:

  • Prepare regular reports on customer experience KPIs (complaint resolution, TAT, referral program performance, NPS scores).
  • Share insights with senior management for strategic decision-making.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation with empathy and patience.
  • Problem-solving and conflict resolution skills.
  • Good organizational and multitasking ability.
  • Proficiency in MS Office and CRM tools.
  • Event coordination and customer engagement skills.

Qualification & Experience:

  • Graduate / Postgraduate in Business Administration / Marketing / Customer Relationship Management.
  • 36 years of experience in customer service, CRM, or customer experience roles (preferably in real estate / hospitality / service industries).
  • Experience in handling loyalty/referral programs will be an added advantage.

  • Asst. Manager Accounts

    5 days ago

    Bengaluru, Karnataka, India Techminds IT Solutions Full time ₹ 304 - ₹ 478 per year

    We are looking for a Accounts & Finance Asst Manager to Manage complete accounts department and handle a team of Accountants.Location is Based out of Binney Pete, Bangalore.candidates with good experience of More than 3 years and who can join immd is preferred who can stay lateCompany has diversified business into Advertising, Construction, Interiors and...

  • Sr. Executive/Asst. Manager

    3 days ago

    Bengaluru, Karnataka, India Reward360 Global Services Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Sr Executive/ Asst. Manager - Financial OperationsExperience Level: 3 to 6 YearsLocation: Bangalore No of Openings - 1Work Mode: On-siteIndustry Preference: Banking / Fintech/ Payment GatewayJob Description:We are seeking a highly skilled and detail-oriented Sr Executive/ Asst. Manager with 4 to 7 years of hands-on experience in Financial...

  • Restaurant Manager/Asst Restaurant Manager/ Shift Manager Bangalore 18-30 years

    5 days ago

    Bengaluru, Karnataka, India Infinium Associates Full time ₹ 47,000 - ₹ 4,90,000 per year

    Dear CandidatesWe are hiring for Asst Restaurant Mr/Restaurant Mr/Shift Manager for Bangalore locationAge 18-30 yearsAny graduate full timeCTC lpa (29k in hand ) plus quaterly incentives 20-30k per quarterExperience minimum 1 year as F&B Supervisor/Shift manager/Asst Restaurant MrSkills1)Staff Management2)Customer Management3)Inventory/Stock...

  • Asst Sales Manager

    7 days ago

    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Asst Sales Manager to join our team at The Citadel Sarovar Portico, with 3-5 years of experience in the hospitality industry.Roles and ResponsibilityDevelop and implement effective sales strategies to achieve business objectives.Lead and manage a team of sales professionals to meet targets.Build and maintain strong relationships...

  • Customer Relations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 2 yearsLocation: BengaluruJobType: full-timeWe are looking for a proactive and customer-focused Customer Relations Manager to manage online and offline customer interactions, drive sales, and ensure a superior buying experience. The ideal candidate will have...

  • Customer Relations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 4,20,000 - ₹ 8,40,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 2 yearsLocation: BengaluruJobType: full-time We are looking for a proactive and customer-focused Customer Relations Manager to manage online and offline customer interactions, drive sales, and ensure a superior buying experience. The ideal candidate will have...

  • Asst. Manager

    2 days ago

    Bengaluru, Karnataka, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Assistant Store Manager

    5 days ago

    Bengaluru, Karnataka, India The White Teak Company Full time ₹ 20,000 - ₹ 45,000 per year

    JD for Asst. Store & Design ManagerCompany Name: The White Teak Company (By Asian Paints)Website: Location: Jayanagar, 5th BlockJob Timings: 11.00 AM-7.00 PM/12.00 Noon-8.00 PMAbout the Company-The White Teak Company is India's Largest Decorative Lighting Brand, and one look at our resplendent collection of lighting designs will make you realise we're not...

  • Executive / Assistant Manager / Manager- HR

    7 days ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Exec/Asst Manager/Manager- HR - J49155Responsible for Onboarding till Separations. Responsible for all recruitment related activities. Responsible for coordinating with all outsourced vendors for Admin and compliance related matters. Travel & Accommodation Management

  • Asst. Manager _ Process

    3 days ago

    Bengaluru, Karnataka, India Centum Electronics Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Asst. Manager _ Process & NPIShaping the Future of High-Reliability ElectronicsCentum Electronics Ltd, founded in 1994, has evolved into a cornerstone of India's ESDM (Electronics System Design & Manufacturing) sector. Headquartered in Bangalore, Centum has extended its reach across continents, with operational footprints in India, Europe, and...