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Collections Specialist
2 weeks ago
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more.
Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration.
These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. As the Collections Specialist, you will have the opportunity to be part of a global accounts receivable team while working closely with our revenue, inside sales, account managers, and general ledger teams.
This role will perform a combination of accounts receivable tasks with a focus on cash collections. It will also perform cash applications and support the customer portal management functions. What
You'll DoCollectionsWork closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
Investigate and resolve internal and external customer inquiries related to invoice status and issues
Provide customers with statements, invoices, and assistance as needed to facilitate payments
Notify sales team of delinquent accounts and any actions being taken
Timely escalate accounts for assistance when issues are identified or where appropriate
Cash ReceiptsReview daily bank activity and apply cash receipts to customer invoices
Review and reconcile customer overpays, short pays and discrepancies
Follow up with customers to obtain sufficient remittance advices to accurately post cash receivedPortalsUploading daily/monthly invoices to customer specific EDI Systems and web portals, including understanding submission requirements of each customer
Tracking invoice submission/payments
Manage collections efforts for customers utilizing portals
Resolve customers request for vendor documentation – providing company information as required
Resolve discrepancies between invoices and purchase orders
Work closely with Billing team to resolve issues, including missing or incorrect customer data, lack of POs, expired Pos etc.OtherData entry, filing and general administrative tasks
Support shared mailbox
Understand, analyze, and suggest process improvements
Assist in accounting projects as needed
May be asked to assist in month and year-end close and account reconciliation processes
Performs other duties as required
What You'll Need2-5 years of cash collections or Accounts Receivable experience, preferred
Previous experience with NetSuite and Salesforce is preferred, otherwise, able to learn new ERP systems quickly
Proficiency with Microsoft Office suite, in particular Excel, Word, and OutlookStrong written and verbal communication skills with focus on customer service
Positive attitude and strong teamwork skills with ability to establish and maintain positive and effective working relationships
Ability to quickly understand customer issues and resolve in a professional manner
Works independently and as part of the team
Bachelor's degree in Finance or related field
Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
