Assistant Manager
2 weeks ago
We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery.
Roles and Responsibility
- Manage and oversee the delivery quality process to ensure high standards.
- Develop and implement quality control measures to identify areas for improvement.
- Collaborate with cross-functional teams to resolve issues and enhance processes.
- Analyze data and metrics to measure performance and make informed decisions.
- Identify and mitigate risks associated with service delivery.
- Ensure compliance with regulatory requirements and industry standards.
Job Requirements
- Minimum 8 years of experience in quality management or a related field.
- Strong knowledge of quality control principles and practices.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
- Experience working in CRM/IT Enabled Services/BPO industry is preferred
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