Service Assurance Manager
1 week ago
Job Description
- Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue..
- Customer engagements MBR/QBR- Develop & Nurture Relationships with relevant people at Client Organization
- Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
- Shore up recurring revenue opportunities.
- Closing customer escalations end to end .
- Forecasting Churn and Revenue Retention
- Understanding of Network architecture
- Understanding of Solutions provided
- Driving SIPs for key KPI improvement
- Ensures "right health" (flaps) of critical & high value services
- Planning for configuring solutions basis customer's requirements
Additional Skills
- Excellent written and oral communication skills as it handles US accounts.
- Reasonable Commercial, process and Business Awareness
- Collaborative relationships building & working
- Effective Communication and Impact, through PPTs
- Self-Management and Personal Development.
- IP understanding knowledge and certification
Job Snapshot
Updated Date
Job ID
Job_8737
Function
Customer Experience
Location
Airtel Centre - Gurgaon, Gurgaon, Haryana, India
Experience
5 - 7 Years
Employee Type
Employee
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