
Service Assurance Manager
5 days ago
Job Description
- Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue..
- Customer engagements MBR/QBR- Develop & Nurture Relationships with relevant people at Client Organization
- Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
- Shore up recurring revenue opportunities.
- Closing customer escalations end to end .
- Forecasting Churn and Revenue Retention
- Understanding of Network architecture
- Understanding of Solutions provided
- Driving SIPs for key KPI improvement
- Ensures "right health" (flaps) of critical & high value services
- Planning for configuring solutions basis customer's requirements
Additional Skills
- Excellent written and oral communication skills as it handles US accounts.
- Reasonable Commercial, process and Business Awareness
- Collaborative relationships building & working
- Effective Communication and Impact, through PPTs
- Self-Management and Personal Development.
- IP understanding knowledge and certification
Job Snapshot
Updated Date
Job ID
Job_8737
Function
Customer Experience
Location
Airtel Centre - Gurgaon, Gurgaon, Haryana, India
Experience
5 - 7 Years
Employee Type
Employee
-
Control Assurance
3 days ago
Haryana, India Macquarie Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole Overview: As an Assistant Manager in Macquarie's Non-Financial Risk team, you will play a crucial role in helping develop and implement the operational risk management framework across the Financial Management Group. At Macquarie, we believe in the power of diversity and empowerment, fostering a collaborative environment where every individual's...
-
Service Manager
7 days ago
Haryana, India VRF Services Full timeCompany Description VRF Services is an aviation and aerospace company based in Hove, United Kingdom. The company operates from 6 Clarendon Villas and is dedicated to providing exceptional services in the aviation and aerospace sector. VRF Services is committed to safety, quality, and customer satisfaction in all areas of its operations. Role Description This...
-
Quality Assurance
3 days ago
Gurugram, Haryana, India Disha Enterprises Full timeDear Job Seeker, We are hiring Quality Assurance Executive (Male/ Female) for Sector-7, IMT Manesar Gurgaon. Position - Quality Assurance Executive (Male /Female) Experience - 2-3 years’ experience Salary - 25k to 35k Location - IMT Manesar Sector 7 Gurgaon **Job Description**: **Ø Qualification: M.Sc. (Chemistry) with 2-3 years’ experience of QA...
-
Avp - Treasury Risk Assurance, Gsc’s
1 week ago
Gurugram, Haryana, India HSBC Full time-Job description **Description - External** **Some Careers grow faster than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be...
-
Avp - Treasury Risk Assurance
5 days ago
Gurugram, Haryana, India HSBC Full time-Job description**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling...
-
Assistant Manager
2 days ago
Gurgaon, Haryana, India EXL Service Full timeCredit risk strategy EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning methodologies that integrate advanced analytics data management digital BPO consulting industry best...
-
Customer Service Executive
2 weeks ago
Gurugram, Haryana, India VCosmos Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Quality Assurance-prithla
1 week ago
Haryana, India ANDRITZ AG Full timeJob family: QHSE Management- Business area: Hydro- Contract location: Village Prithla, HR, IN- Working location: Prithla- Location type: Office Location / Office-based- Contract type: Permanent Full-Time- Job description: - Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we...
-
Gurgaon, Haryana, India Crescendo Global Full timeSenior Manager-Quality Service Excellence Innovation- 8 Years - GurgaonAre you an experienced professional with a focus on quality control quality assurance and supplier quality engineering If yes we have an exciting opportunity for you Location - GurgaonYour Future Employer - Join a leading organization committed to fostering an inclusive and diverse...
-
Manager-Regional Account Service Manager
3 days ago
Haryana, India Vodafone Idea Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...