Service Assurance Manager

5 days ago


Haryana, India Bharti Airtel Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description

  • Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue..
  • Customer engagements MBR/QBR- Develop & Nurture Relationships with relevant people at Client Organization
  • Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
  • Shore up recurring revenue opportunities.
  • Closing customer escalations end to end .
  • Forecasting Churn and Revenue Retention
  • Understanding of Network architecture
  • Understanding of Solutions provided
  • Driving SIPs for key KPI improvement
  • Ensures "right health" (flaps) of critical & high value services
  • Planning for configuring solutions basis customer's requirements

Additional Skills

  • Excellent written and oral communication skills as it handles US accounts.
  • Reasonable Commercial, process and Business Awareness
  • Collaborative relationships building & working
  • Effective Communication and Impact, through PPTs
  • Self-Management and Personal Development.
  • IP understanding knowledge and certification

Job Snapshot

Updated Date

Job ID

Job_8737

Function

Customer Experience

Location

Airtel Centre - Gurgaon, Gurgaon, Haryana, India

Experience

5 - 7 Years

Employee Type

Employee


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