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AR Process Trainer – US Healthcare RCM
2 weeks ago
About Neolytix
Neolytix is a leading management solutions provider, dedicated to empowering healthcare providers across the U.S. with innovative revenue and cost transformation strategies. Join a dynamic team where your work drives real impact Rated 4.7 on Google and 4.2 on Glassdoor with an 80% approval rating, we are a boutique firm trusted by clients for delivering no-nonsense, results-driven solutions. Job Title: Process Trainer (US Healthcare RCM)
Location: Gurugram, Sector 18 (Onsite, 5 days a week)
Employment Type: Full-Time Job Summary
We are seeking a skilled Process Trainer with expertise in US Healthcare Revenue Cycle Management (RCM) to join our team in Gurugram. In this role, you will create engaging training materials, maintain Standard Operating Procedures (SOPs), and deliver On-the-Job Training (OJT) to new hires. This position requires in-depth knowledge of end-to-end Accounts Receivable (AR) processes, including denials management, along with strong communication and instructional skills. Key Responsibilities
- Collaborate with subject matter experts (SMEs) to gather insights on US Healthcare processes, including medical billing, credentialing, and RCM.
- Develop and deliver process training on RCM modules, including AR follow-up and denials management (e.g., no authorization, inclusive/bundled claims, duplicates, COB, etc.).
- Create, update, and maintain SOPs aligned with the latest industry standards and compliance guidelines.
- Deliver On-the-Job Training (OJT) for new hires during the ramp-up period.
- Design process knowledge assessments to evaluate employee proficiency and drive continuous improvement.
- Utilize applications such as EPIC, Availity, and Waystar to develop accurate training content and SOPs.
- Apply instructional design principles to create interactive, trainer-led learning materials.
Experience:
- Minimum 4 years of experience in AR follow-up (RCM) OR
- Minimum 1 year of experience as a Process Trainer in US Healthcare processes.
- In-depth knowledge of end-to-end AR processes, including denials management (e.g., no authorization, inclusive/bundled claims, duplicates, COB, etc.).
- Excellent verbal and written communication skills with a professional demeanor.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Familiarity with tools such as EPIC, Availity, or Waystar.
- Expertise in instructional design and creating engaging, effective training content.
- Bachelor's degree in any field (required).
- Strong understanding of US Healthcare regulations, insurance billing, compliance, and medical terminology.
- Familiarity with managed care contracts and credentialing processes.
