Communication Analyst

6 days ago

Mohali, Punjab, India InfoStride Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
Communication Analyst

Experience:
2–4 Years

Location:
Mohali

Work Timing:
12:00 PM – 9:00 PM

Job Summary:

We are seeking a detail-oriented
Communication Analyst
with strong analytical skills and hands-on experience in managing operations. The ideal candidate must have practical expertise in
Microsoft Dynamics CRM
and the ability to prepare reports and presentations for leadership.

Key Responsibilities:

  • Manage and monitor daily communication operations across teams.
  • Analyze data, communication patterns, and workflow performance to identify improvement areas.
  • Work extensively on
    CRM Dynamics
    for tracking, updating, and maintaining customer information.
  • Prepare
    weekly and monthly reports
    on communication metrics, productivity, and process performance.
  • Create professional
    PPT presentations
    for internal reviews, management meetings, and client discussions.
  • Develop dashboards and insights to support data-driven decision-making.
  • Coordinate with cross-functional teams to ensure smooth communication processes.
  • Troubleshoot operational issues and ensure timely resolutions.

Required Skills:

  • Strong analytical and operational management skills.
  • Mandatory:
    Hands-on experience with
    Microsoft Dynamics CRM
    .
  • Proficiency in
    MS PowerPoint and Excel
    for reporting and presentations.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail with problem-solving abilities.

Education:

Bachelor's degree in Business, Communication, IT, or a related field.

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