Conga Consultant

Roles & Responsibilities

Salesforce Administration

• Manage user setup, security, profiles, and permissions.
• Configure page layouts, record types, workflows, validation rules, and dashboards.
• Develop and maintain Salesforce Flows to automate complex business processes.

CPQ & CLM Solutions

• Implement, configure, and support Salesforce CPQ and Conga CPQ for product configuration, pricing, and quoting.
• Manage contract lifecycle processes using Conga CLM, ensuring compliance and efficiency.
• Create automated templates and documents using Conga Composer for proposals, quotes, and agreements.

Service Cloud Support

• Configure and maintain Salesforce Service Cloud features, including case management, knowledge base, and omni-channel support.
• Enhance customer support workflows to improve response time and service quality.

Collaboration & Optimization

• Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions.
• Provide training and support to end-users to maximize adoption.
• Continuously monitor system performance and recommend improvements.

Skills & Qualifications

• Strong experience as a Salesforce Admin with proven knowledge of Salesforce Flows.
• Hands-on expertise in Conga CPQ, Salesforce CPQ, Conga CLM, Conga Composer.
• Good understanding of Service Cloud features and functionalities.
• Excellent communication skills and ability to translate business needs into technical solutions.