IT Analyst, Scrum Master

IT Analyst, Scrum Master

Job #:

req34258

Organization:

World Bank

Sector:

Information Technology

Grade:

GE

Term Duration: 3 years 0 months

Recruitment Type:

Local Recruitment

Location:

Chennai,India

Required Language(s):

English

Preferred Language(s):

Closing Date:

10/2/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Do
you want to build a career that is truly worthwhile? Working at the World Bank
Group provides a unique opportunity for you to help our clients solve their
greatest development challenges. The World Bank Group is one of the largest
sources of funding and knowledge for developing countries; a unique global
partnership of five institutions dedicated to ending extreme poverty,
increasing shared prosperity, and promoting sustainable development. With 189
member countries and more than 120 offices worldwide, we work with public and
private sector partners, investing in groundbreaking projects and using data,
research, and technology to develop solutions to the most urgent global
challenges. For more information, visit

ITS Vice Presidency Context:

Information
and Technology Solutions (ITS) enables the WBG to achieve its mission of ending
extreme poverty and promote shared prosperity in a sustainable way by delivering
transformative information and technologies to its staff working in over 150
locations.

Our
vision is to transform how the Bank Group accomplishes its mission through
information and technology. In this fast-paced, ever-changing world, the
formulation and implementation of the ITS strategy is an ongoing, iterative
process of learning and adaptation developed through extensive consultations
with business partners throughout the World Bank Group.

ITS
shapes its strategy in response to changing business priorities and leverages
new technologies to achieve three high-level business outcomes: business
enablement, by providing Bank Group units with innovative digital tools and
technologies to transform how they deliver value for their clients; empowerment
& effectiveness, by ensuring that all Bank Group staff are connected,
able to find information, and productive to accelerate the delivery of
development solutions globally; and resilience, by equipping the Bank
Group to provide risk-based cybersecurity and robust data protection for a
global network and a growing cloud platform.

Implementation
of the strategy is guided by three core principles. The first is to deliver
solutions for business partners that are customer-centric, innovative, and
transformative. The second is to provide the Bank Group with value for money
with selective and standard technologies. The third principle is to excel at
the basics by providing a high performing, robust, and resilient IT environment
for the organization.
For
more information on ITS, see this

ITSFE Context:

WBG
Finance (ITSFI) is responsible for providing high quality, streamlined
information and technology solutions for the World Bank's Financial complex,
which include WBG Treasury Portfolio (ITSTR), WBG Risk Management Analytics
(ITSRA), Finance Technology Solutions (ITSFT), and Financial Engineering
(ITSFE). ITSFE handles donor contributions from inception to the point of final
disbursement, including IDA, Financial Intermediary Funds and Trust Funds.
ITSFI is additionally responsible for building its IT services using a shared
platform that provides scale, leverage, reliability, and control while at the
same time improving responsiveness to emerging business needs. The ITSFI team
is accountable for the implementation of the ITS Strategy supporting WBG core
finance business processes.

As
a unit within the Finance ITS, ITS Financial Engineering (ITSFE) unit provides
systems and technology support to mission critical and core financial
applications of the WBG finance complex units (DFI, WFA and BPS). The
Development Finance IT systems team in ITSFE, provides IT solutions to support
WBG development finance & strategic resource mobilization operations and
membership for IDA, finance & accounting for Trust Funds, Capital
subscription and management processes for IBRD, Externally Funded Output &
Variance Reporting & Analysis related processes for IBRD capital income
sustainability projections, etc.

Duties and Accountabilities:

The
IT Analyst will report to the ITSFE team lead and will work closely with
finance clients primarily focusing on implementing IT solutions and supporting
the existing modern cloud-based web applications built across ITSFE units such
as IDA, FIFS, Trust Fund, etc. The IT Analyst will be expected to provide
support to maintain the business applications systems landscape, cross support
enterprise initiatives that have touchpoints with core business processes and
co-ordinate the delivery of ongoing capital project implementations as well as
maintenance services through an Agile approach. His/ Her primary
responsibilities will include:

- Playing a Scrum Master role and working in Agile teams to implement new IT solutions as per requirements from business objectives and priorities

- Support and foster a culture of continuous improvement within the team while following the SAFe methodology.

- Ensure that the team adheres to Agile practices, working collaboratively and effectively toward accomplishing agreed sprint goals while proactively removing obstacles hindering the team's progress and enabling a smooth workflow.

- Address and resolve conflicts within the team quickly and diplomatically, ensuring a healthy and productive work environment typically under guidance of senior business analyst or project lead.

- Pro-actively liaise with the onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on-track within defined specifications.

- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure efficient collaboration and smooth execution of work.

- Assess complex situations, identify underlying issues, and suggest practical solutions through root cause analysis or bottlenecks and facilitating solutions to prevent recurrence.

- Provide clear, concise, and actionable user stories and acceptance criteria to the development team while collaborating with others to ensure user stories are refined and ready for implementation as per SAFe methodology.

- Coordinates business review processes of implementations and obtains sign-off for deployment.

- Identifies, documents, and monitors key business processes needed to achieve successful business results. Maps and documents process and develops framework for improvement by documenting issues and getting consensus on resolutions.

- Develop detailed flowcharts to show processing logic (business, data etc.) for programs.

- Provide daily operational support for production systems in a proactively manner and as per guidance from team leads.

- Participate in user training as appropriate collaborating with business stakeholders working on change management.

- Collaborate with business analysts, project managers, and/or clients to analyze and clarify requirements and assist in the development of technical specification documents.

- Evaluate own work and contribute to the development of test plans and participate in post-implementation reviews as well as assists in execution and development of functional test plans.

- Understand the organizational mission, values, operations and goals and ITS policies and procedures and serve as a resource to other professionals. Ensure team is compliant and in alignment of the same.

- 80% of the time will be allocated to perform the Scrum Master role across projects within ITSFE context and the remaining 20% of the time will be towards coordination and project management activities within ITSFE.

Selection Criteria

* Education: Master's degree with 2 years relevant experience or Bachelors' Degree with a minimum of 4 years relevant experience and experience preferably with MDBs.

* Experience working with geographically distributed teams across different time zones.

* Pro-actively liaise with the onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on-track within defined specifications.

* Familiarity with industry standard processes
defined for systems design, database design, development, testing, and
integration phases of a project and agile based implementations.

* Track record demonstrating eagerness to
learn new things while effectively contributing to the active work
program.

* Demonstrated ability to effectively liaise with stakeholders on requirements, breakdown raw information and undefined problems into specific, workable components that clearly identify the issues at hand, documenting then properly, and getting consensus on resolutions.

* Experience in change management procedures and use of ADO/PLM processes for execution.

* Proven ability to contribute to projects with minimal guidance.

* Knowledge of software development lifecycle and iterative development processes.

* Capacity to work both independently and in a team balancing 'analysis' and 'action' finding the right approach for given situations.

* Willingness to seek advice and assistance when needed.

* Strong communication and interpersonal skills to effectively work with cross-functional teams and stakeholders.

* Ability to facilitate meetings and Agile ceremonies while promoting a collaborative environment.

* Problem-solving abilities to identify and address roadblocks or team challenges.

Other
qualifications that will be a plus:

* Working experience implementing solutions through the SAFe Methodology.

* Having a SAFe Scrum Master certification will be a plus.

* Proven experience in participating and contributing to PI events and ART level ceremonies.

* Exposure to Devsecops, Finops practice and principle will be an added advantage.

* Work experience with Multi-lateral Development Banks (MDBs) and/or other international financial institutions.

* Microsoft Azure certifications in areas of cloud infrastructure, developing services and designing and maintaining financial business data.

* Comprehensive understanding of SAFe principles and ceremonies, Scrum practices, and agile methodologies.

WBG Culture Attributes:

1. Sense
of Urgency – Anticipating and quickly reacting to the needs of internal
and external stakeholders.
2. Thoughtful
Risk Taking – Taking informed and thoughtful risks and making courageous
decisions to push boundaries for greater impact.
3. Empowerment
and Accountability – Engaging with others in an empowered and accountable
manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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