
State Service Incharge
1 day ago
Job Title: State Service Incharge Pune
Location: Pune, Maharashtra
Department: Service
Company: Zebronics India Pvt. Ltd.
About Zebronics:
Zebronics is India's leading brand in IT & Gaming peripherals, Sound Systems, Mobile Accessories, Lifestyle, Power Solutions, and more. With a strong focus on innovation and customer satisfaction, we are looking for a dynamic State Service Incharge to strengthen our after-sales service operations in Maharashtra.
Key Responsibilities:
- Oversee and manage service operations for the state of Maharashtra with a focus on Pune.
- Handle service centers, ensure timely resolution of customer issues, and maintain service quality standards.
- Monitor and manage warranty claims, replacements, and escalations.
- Coordinate with regional service partners, distributors, and dealers to streamline service processes.
- Conduct regular audits of service centers to ensure compliance with company policies.
- Track and analyze service performance metrics (TAT, customer satisfaction, cost efficiency).
- Manage spares inventory, service logistics, and ensure timely availability of parts.
- Train, guide, and supervise service staff to enhance efficiency and customer experience.
- Report state-level service performance and highlight improvement areas to management.
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