State Service Incharge

1 day ago


Pune, Maharashtra, India Zebronics Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title: State Service Incharge Pune

Location: Pune, Maharashtra

Department: Service

Company: Zebronics India Pvt. Ltd.

About Zebronics:

Zebronics is India's leading brand in IT & Gaming peripherals, Sound Systems, Mobile Accessories, Lifestyle, Power Solutions, and more. With a strong focus on innovation and customer satisfaction, we are looking for a dynamic State Service Incharge to strengthen our after-sales service operations in Maharashtra.

Key Responsibilities:

  • Oversee and manage service operations for the state of Maharashtra with a focus on Pune.
  • Handle service centers, ensure timely resolution of customer issues, and maintain service quality standards.
  • Monitor and manage warranty claims, replacements, and escalations.
  • Coordinate with regional service partners, distributors, and dealers to streamline service processes.
  • Conduct regular audits of service centers to ensure compliance with company policies.
  • Track and analyze service performance metrics (TAT, customer satisfaction, cost efficiency).
  • Manage spares inventory, service logistics, and ensure timely availability of parts.
  • Train, guide, and supervise service staff to enhance efficiency and customer experience.
  • Report state-level service performance and highlight improvement areas to management.

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