Operations Executive

3 days ago

Jharsuguda Orissa, India HR TalentHub Full time ₹ 2,00,000 - ₹ 4,00,000 per year

As an Operations Executive, you will play a key role in ensuring the smooth day-to-day functioning of our logistics operations. This role involves active coordination with internal teams and external partners, handling operational calls, and maintaining accurate reports for tracking.

You'll be at the heart of execution—ensuring timely updates, resolving day-to-day issues, and keeping our systems and stakeholders aligned.

Key Responsibilities

  • Visiting different truck loading locations in and nearby facilities for customers' training purposes.
  • Adding trip details in the desktop/phone.
  • Handling and Training customers on mobile and desktop applications.
  • Preparation of Daily MIS for different clients
  • Handling Customer queries and providing solutions.
  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to Operations' Manager
  • Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
  • Calling multiple stakeholders extensively

Requirements

  • Efficient in handling and communicating with customers
  • Ability to listen and active problem-solving skills
  • Good interpersonal skills, excellent verbal communication & basic written communication
  • Basic knowledge of Excel
  • Decent knowledge of mobile apps and desktop applications.
  • Qualification: High school degree or equivalent
  • Having prior experience in the transportation industry will be an added advantage.
  • Knowledge of regional language
  • Ready to work in all shifts including night shift.
  • Ready to work 6 days a week and ok to travel to client location

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • Location - Sarbahal , Jharsuguda
  • Salary /month take home

Experience:

  • Logistics Operations: 3 years (Preferred)
  • MIS: 1 year (Preferred)

Work Location: In person

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