Mainframe Engineer

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Product Engineer – z/OS (also called as z/OS System Programmer) is responsible for overall support and maintenance of the mainframe platform. This may involve installing, customizing, and maintaining the z/OS operating system as well as installing, upgrading, and supporting IBM and ISV products that are hosted on the platform. The Product Engineer – z/OS is responsible for participating in troubleshooting and diagnosing problems with software and may work directly with software vendors to resolve the problems.

• Provide technical support for the mainframe infrastructure, z/OS operating system and ISV software products hosted on the mainframe platform.

• Perform research, analysis, design, planning, and engineering for hardware and software installations and upgrades under general direction.

• Participate in the execution of hardware and software technology implementations and upgrades.

• Investigate and resolve routine or common incidents and issues generated from the Service Desk, application development teams, subsystem support teams and end users with little supervision.

• Fulfil routine or common service requests related to mainframe hardware, operating system or ISV software products

• Participate in the support, coordination and execution of scheduled maintenance activities including IPLs, DR tests, etc.

• Participate in an on-call rotation to provide 24x7 support; be available for project and maintenance activities outside normal working hours, as needed.

Essential Criteria

• Must be available for rotation

• Sound Knowledge in SMP/E and installing, upgrading mainframe software products.

• Good knowledge of System initialization and tuning

• Good knowledge about Disaster Recovery

• Working knowledge of JCL, TSO, JES2, ISPF, SDSF, SMS, HSM, RMM

• Knowledge of z/OS system commands

• Experience providing support within a multi-LPAR, multi-site sysplex environment.

• General knowledge of CICS, IMS, DB2, Networking, Storage and RACF

• Experience using IBM Utilities, JCL, Batch Jobs, Procs, Parm Libs, Sys Logs

• Excellent Communication skills

• Strong troubleshooting, Vendor coordination and knowledge on ITIL framework

• 5 or more years of experience (Preferred)

• This job does not have supervisory duties.

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

IBM z/OS, Mainframe Software

Shift Time

Shift B (India)

Recruiter Info

Hiral Parag

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.