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Legal and Compliance Officer
2 weeks ago
Job Description Nodal Officer
Position Title: Nodal Officer
Department: Compliance / Legal & Regulatory Affairs
Reports To: Head of Compliance / CEO / Board of Directors
Key Responsibilities
Regulatory Liaison:
1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs,
Ombudsman, etc.).
2. - Handle all official communications and queries from the RBI regarding inspections,
audits, and compliance matters.
Grievance Redressal:
3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code.
4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days).
5. - Prepare periodic reports on grievance status for submission to regulators and
management.
Compliance Monitoring:
6. - Ensure company policies and practices are in full compliance with RBI guidelines for
NBFCs, including KYC/AML, CIC reporting, and digital lending norms.
7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data
reporting.
8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR
submissions, statutory reports).
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Audit & Inspections:
9. - Facilitate internal and external audits, as well as RBI inspections.
10. - Provide required documentation, explanations, and data to auditors and regulators.
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Policy Development & Training:
11. - Assist in drafting and updating compliance-related policies.
12. - Train staff (customer service, operations, collections) on grievance handling and
compliance protocols.
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Reporting:
- Prepare reports for the Board/Audit Committee on compliance status, customer
complaints, and regulatory interactions.
- Prepare reports for the Board/Audit Committee on compliance status, customer
- Maintain comprehensive documentation of all communications with RBI and other
regulators.
Qualifications
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Education:
- Maintain comprehensive documentation of all communications with RBI and other
- Bachelors Degree in Law, Finance, Business Administration, or a related field.
- Preferred: Masters Degree (MBA / LLM / Chartered Accountant / Company
Secretary).
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Experience:
- Preferred: Masters Degree (MBA / LLM / Chartered Accountant / Company
- Minimum 57 years of experience in compliance, legal, audit, or regulatory affairs,
preferably in NBFCs, banks, or fintech companies.
- Minimum 57 years of experience in compliance, legal, audit, or regulatory affairs,
- Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly
desirable.
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Skills & Knowledge:
- Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly
- Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML
regulations, and Digital Lending Guidelines.
- Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML
- Excellent communication skills, both written and verbal, in English and local language.
- Strong problem-solving and decision-making abilities.
- Ability to coordinate across departments (Finance, Legal, Operations, IT).
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Other Requirements:
- Ability to coordinate across departments (Finance, Legal, Operations, IT).
- High integrity, attention to detail, and ability to maintain confidentiality.
- Must be available as an official public contact point (name and contact details
published on the NBFCs website as per RBI requirement).
- Must be available as an official public contact point (name and contact details
- Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.