Programme and Project Services Manager

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Programme and Project Services Manager

Principal responsibilities

• Demonstrates good knowledge of Transformation Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones.
• Extend strategic support to the Portfolio / Programme in defining required scope, quality, cost, and effort.
• Understands the impact of change requests to scope, time, budget, or effort and helps identifies the new requirements to deliver the project successfully.
• Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate.
• Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation, and approvals.
• Tracks and reports financial performance metrics and builds budget control to manage expenses.
• Devise delivery strategies for the Portfolio / Programme Manager with programme/project mobilization including activities such as on-boarding resources and setting up the Clarity plans.
• Collaborate with Portfolio / Programme Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control.
• Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions.
• Define, implement, and champion use of all the standard PMO methodologies, artefacts, and tools in a consistent manner, explaining the expected benefits resulting from their usage.

Requirements

• A thorough understanding is required of core Portfolio PMO capabilities:
• HSBC Change Framework, Reporting & Insights, Group Tools such as Clarity / GPDM, Risk and Issue Management, Change Control Process & Global Governance Management.
• Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Portfolio Order Book management & reporting (Investments + Benefits) including GPDM Hierarchy.
• Portfolio Financial & Resource management: Relationship/Impact assessment between Business Finance ($) and HR (FTE).
• Key milestone (release planning + road maps) and their relationship to investment tollgates and benefits realization.
• Thorough understanding of PMO processes, procedures, tools, and reporting standards.
• Experience in managing senior stakeholders required.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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