Consultant, LMS Associate

Position Title: Consultant, Learning Management System (LMS) AssociateReports to: Global Head, Training – Seva FoundationLocation: Remote (India-based)Working Time: Full time, 40 hours per week with availability during standard office hours to accommodate meetings, etc.Contract Duration: Oct 1, 2025 – Sep 30, 2026BackgroundSeva is a global nonprofit eye care organization that transforms lives and strengthens communities by restoring sight and preventing blindness. We train local eye care providers and develop self-sustaining eye programs around the world. Together we provide critical eye care to underserved communities, especially women, children, and Indigenous peoples. Seva has helped 5 million blind people regain their sight in more than 20 countries.About the RoleSeva Foundation expands access to eye care by scaling up the training and use of ophthalmic support staff and developing sustainable programs in collaboration with our partner hospitals. This creates jobs for local women and men and stimulates the economy in their communities.Seva conducts live in-person and online blended training workshops (Micro-skilling initiatives) for eye care professionals around the world (doctors, nurses, technicians, managers, administrators and other hospital staff) to ensure they deliver high-quality eye care at minimal cost to patients in underserved communities.Seva is looking for a Consultant, Learning Management System (LMS) Associate with a flair for e-­learning technologies and fluency in English. Experience in Healthcare or the Education Sector and a willingness to learn and implement competency-based training experience for Eye Care Health workers is required. This position is responsible for the support, implementation, delivery, and maintenance of training content, assets, and other resources used for instructional functions.The LMS Associate plays a key role in supporting InSight, Seva's e-learning platform, and enabling our global team to actively engage 2,000 to 5,000 e-learners and certify Knowledge Champions (local trainers) across partner hospitals in the next 5 years. This role helps us deliver impactful training programs online, track progress, share results with donors and leadership, and support our global partner hospitals in strengthening their workforce.The LMS Associate will report to Seva's Global Head, Training. This is a one-year full-time (40 hours a week) contractual engagement and will include weekly deliverables. Based on the performance the contract may be extended. This is a work from home opportunity, and the selected candidate needs to have a PC/Laptop with strong internet connectivity (4G with >50 Mbps speed) and electric power back up for attending live online training sessions.Below are the key deliverables and responsibilities which may be revised during this contract by mutual agreement.Key Deliverables1. Identify & Manage 200+ Knowledge ChampionsIdentify, train, and engage 200 high-potential professionals from Seva's network of partner hospitals as certified local trainers ("Knowledge Champions"), with the goal of empowering them to cascade training to a minimum of 10 and up to 100 additional eye care professionals or community stakeholders.Deliverable: Knowledge Champions to train 2,000 second-level learners by the end of year and continue to scale in upcoming years.2. Digital Learning Impact and Peer EngagementImprove Seva's LMS-based self-paced learning by achieving at least 50% average course completion across all digital learning programs, 30% certification/credentialing rate among completers, and piloting learner-led engagement (e.g., testimonials, peer reviews, or student-created content) in at least 3 courses, tracked using basic LMS analytics.Deliverable: e-Learners complete at least one self-paced short course on Seva's InSight platform.Core Responsibilitiese-Learner Onboarding & Support (10% of weekly effort - 4 hours a week)● User life cycle management: Create user accounts. Add, Remove, Deactivate accounts.● Assign users to team(s), Assign course(s) or learning path(s)● Send nudges after high-impact training. Gather user feedback and training impact data.eLearning Content Management (20% of weekly effort - 4-8 hours a week)● Use Content Authoring Tool on Seva's InSight LMS Platform to curate and/or create content for users aligned to the World Health Organization's Eye Care Competency Framework.● Upload Learning objectives, course descriptors, summary, videos, slides, quizzes, mind maps and other assets● Issue course completion certificates, discussion forum posts, nudges, and boostsOnline Training Coordination (20% of weekly effort - 8 hours a week)● Support live or blended training (Zoom logistics, reminders, recording sessions)● Schedule and calendar training events, online and in-person.● Manage pre-training, during training and post training activities, such as sending invitations, participant registrations, and sending polls and quizzes.Certification and Credentialing (10% of weekly effort - 4 hours a week)● Automatically generate and send course certificates after completion● Award digital badges to learners who meet set criteria● Create Gamification and Leaderboards using skill badges and experience pointsTraining Data & Reporting (10% of weekly effort - 4 hours a week)● Submit monthly and quarterly reports using Seva's training report template● Share learner engagement numbers, quiz scores, completion rates, and more● Send reports to stakeholders like executive summary reports of training events, webinars and online courses, feedback reports, and knowledge assessment reports.MEAL Integration (Monitoring, Evaluation, Accountability & Learning) (10% effort)● Ensure each training monitors: Attendance (Level 0), Learner feedback (Level 1), Pre- and post-training quiz results (Level 2)Knowledge Champion Tracking (10% of weekly effort - 4 hours a week)● Support the certification of local trainers● Track their monthly progress as they each train or teach back 10–100 peers● Collect "cascade logs" showing how many others they taught. Levels 0, 1, 2 - i.e. Attendance, Feedback and pre/post training AssessmentsStorytelling and Communications Support (10% of weekly effort - 4 hours a week)● Collate and store learner stories, testimonials, and success case studies● Share videos, images and testimonials to be used in donor reports and Seva newslettersQualificationsBachelor's degree (or higher) in Life Sciences, Education, or a related discipline.Certification in instructional design, or educational technology (preferred).Language Proficiency: Fluency in English (CEFR Level B2 or above).Technical Skills: Proficient in Microsoft 365, Google Workspace, and ZoomExperience (Minimum 1 year)● as LMS Administrator or Training operations role.● as eLearning content creator for blended training programs.● Supporting global or cross-cultural teams, preferably across multiple time zones.Preferred/Desirable Experience:● Experience in healthcare training or the education sector, ideally in Low- and Middle-Income Countries (LMICs).● Exposure to competency-based training frameworks (WHO Eye Care Competency Framework)● Experience supporting large-scale training rollouts learners).● Knowledge of training monitoring, evaluation, and reporting (Kirkpatrick model).● Familiarity with digital badging, gamification, and peer learning initiatives.Attributes:· Responsiveness & Dependability – Responds promptly to learner needs, training queries, and LMS updates while consistently delivering high-quality outputs and meeting agreed deadlines across Asia, Africa, Latin America, and the USA.· Fungibility & Adaptability – Able to shift between roles in LMS administration, content creation, training coordination, data reporting, and communications to meet evolving project priorities in diverse regional contexts.· Accountability & Results Focus – Takes ownership of assigned responsibilities, tracks progress against KPIs (e.g., cascade reach, course completions) and ensures accurate data for MEAL reporting across multiple geographies.· Initiative & Creative Problem-Solving – Proactively identifies ways to improve learner engagement, localize content, and overcome technical or resource constraints in varied infrastructure settings across Asia, Africa, Latin America, and the USA.· Camaraderie & Cross-Cultural Collaboration – Builds respectful, trusting relationships with hospital teams, trainers, and global colleagues, fostering shared mission and mutual support across all four regions.· Selfless Service & Mission Alignment – Acts with compassion and integrity, prioritizing the needs of learners and partner communities in line with Seva's values of equity, respect, and service, regardless of location.· Organizational Discipline – Maintains accurate cascade logs, learner engagement data, and training records while managing reporting cycles and compliance requirements for partners worldwide.· Communication Excellence – Delivers clear, concise, and culturally sensitive communication in both written and verbal form, suitable for training materials, nudges, case studies, and donor updates for audiences in Asia, Africa, Latin America, and the USA.· Time Zone Flexibility – Adjusts working hours when needed to ensure seamless collaboration and training delivery with teams and partners across these four regions.Seva Values:Compassion in Action – We do not observe suffering; we address it.Selfless Service – Service is its own reward.Respect – We believe in the fundamental dignity and value of every person.Equity – We serve the underserved to ensure all people have access to quality care.Fun – We never take ourselves too seriously. When you stop laughing, you've stoppedliving.Job Type: Full-timePay: ₹480, ₹540,000.00 per yearBenefits:Flexible scheduleWork from homeApplication Question(s):Experience – LMS Admin"Do you have at least 1 year of direct experience administering an LMS (creating user accounts, enrolling learners, issuing certificates)?"Exposure – Large Programs"Have you supported online or blended training programs with 500+ learners in the past two years (e.g., onboarding learners, managing live Zoom sessions, or tracking completion rates)?"Education – Minimum Qualification"Do you hold a Bachelor's degree or higher in Life Sciences, Education, or a related field?"Sector Fit"Have you worked in the healthcare or education sector, ideally with exposure to competency-based training frameworks (e.g., WHO Eye Care Competency Framework)?"Work Location: Remote