It Help Desk Technician

4 days ago


Hyderabad, Telangana, India Artivo Surfaces Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • 2to3 years of experience in a helpdesk or IT support role, with a proven track record of resolving technical issues.
  • Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users.
  • Hands-on experience with Microsoft Office 365 (O365) administration and troubleshooting (e.g., Outlook, Teams, SharePoint, OneDrive).
  • Proficiency in Active Directory for user account management, group policies, and permissions.
  • Familiarity with Windows operating systems and basic networking concepts (e.g., DNS, DHCP, VPN).
  • Ability to work flexible hours to accommodate Central (CST) to Pacific Standard Time (PST) zones (evening/night shifts IST).
  • Strong problem-solving skills and attention to detail, with a customer-centric approach to support.
  • Experience with IT ticketing systems (e.g., ServiceNow, Zendesk, or similar) is a plus.
  • Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate) are highly desirable.

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