Team Lead

58 minutes ago

Mumbai, Maharashtra, India Zouk Full time ₹ 4,00,000 - ₹ 7,00,000 per year

Job Opening: Team Lead – Customer Service

Location: Chembur, Mumbai (On-site | Full-Time)

Department: Customer Service

Company: Zouk )

About Zouk

Zouk is a proudly Indian, 100% PeTA-approved vegan lifestyle brand offering stylish and functional bags, wallets, and footwear. Backed by leading investors such as Stellaris Venture Partners, Titan Capital, and founders of Mamaearth, WOW Skin Science, and Beardo, Zouk has served over 3,50,000+ customers.

Our products have been organically featured across top media platforms including CNBC TV18, ELLE, Cosmopolitan, and in shows like Sherni, Majaa Maa, Little Things 3, and Hush Hush.

We are on a mission to build a global consumer brand from India — and we'd love for you to be a part of this journey.

Role Overview

We are looking for a Team Lead – Customer Service to lead our customer support function and ensure that every customer receives a delightful experience across all communication channels.

Key Responsibilities

  • Lead, mentor, and motivate the customer support team to deliver exceptional service.
  • Oversee daily operations across email, chat, phone, WhatsApp, and social media.
  • Ensure response and resolution SLAs are consistently met while maintaining high CSAT.
  • Handle and resolve customer escalations with empathy and efficiency.
  • Monitor interaction quality and coach team members for ongoing improvement.
  • Identify recurring issues and collaborate with cross-functional teams to address root causes.
  • Create and maintain FAQs, help-center articles, and support templates.
  • Track, analyze, and report on key CX metrics (CSAT, NPS, escalations, etc.).
  • Work closely with marketing, operations, and product teams during campaigns, launches, and peak seasons.
  • Act as the voice of the customer, sharing feedback to enhance processes and overall experience.

Who We're Looking For

  • 3–5 years of customer support experience, with 1–2 years in a team lead/leadership role.
  • Experience in e-commerce or D2C brands is highly desirable.
  • Excellent communication skills in English & Hindi (additional languages are a plus).
  • Strong problem-solving ability with a customer-first mindset.
  • Hands-on experience with CX tools like Freshdesk, Exotel, and ORM platforms.
  • Data-driven, organized, and comfortable working in a fast-paced environment.
  • An empathetic leader who can balance team growth with customer satisfaction goals.

Job Type: Full-time

Pay: ₹400, ₹700,000.00 per year

Application Question(s):

  • Do you have 3–5 years of experience in Domestic customer support?
  • Do you have at least 1–2 years of experience in a team lead or leadership role?
  • Have you worked in an e-commerce or D2C company?
  • Are you comfortable working on-site in Chembur, Mumbai?
  • Do you have experience managing customer support across multiple channels (email, chat, phone, WhatsApp, social media)?
  • Have you used CX tools such as Freshdesk, Exotel, or ORM tools?
  • What is your current CTC, Expected CTC and Notice Period?

Work Location: In person

  • Copy Lead

    24 hours ago

    Mumbai, Maharashtra, India, Maharashtra Team Pumpkin Full time

    About Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...

  • Team Lead, Team lead

    2 weeks ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    5 days ago

    Mumbai, Maharashtra, India Global IT Solutions Full time ₹ 4,20,000 per year

    Company DescriptionWe are hiring for the post of Team Lead for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2-3 years of relevant experience as Team Lead is required.Role...

  • Team Lead

    9 hours ago

    Mumbai, Maharashtra, India Even Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Even Healthcare is looking for an experienced Team Lead – Sales to manage and motivate a high-performing field sales team. If you have strong sales experience and proven leadership skills, this role could be a great fit for you.Team Lead Location: Mumbai Experience: 5+ years in Field Sales & Team Handling Experience in Healthcare ,Banking ,or Health...

  • Team Lead

    6 days ago

    Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    **Overview:**We are seeking a highly motivated and detail-oriented individual to join our team as a Team Lead. This role requires a dynamic professional who can adapt to evolving business needs and drive value through their expertise. **Key Responsibilities:**- Provide support and expertise in the domain of Team Lead.- Collaborate with cross-functional...

  • Team Lead

    1 week ago

    Mumbai, Maharashtra, India Kohinoor Group Pune Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKohinoor Group Pune is Pune's premier real estate developer, transforming dreams into reality. With millions of square feet delivered across residential and commercial sectors, Kohinoor Group promises significant future developments. Our "Sada Sukhi Raho" philosophy ensures that every project is customer-centric and guarantees enduring...

  • Team Lead

    7 days ago

    Mumbai, Maharashtra, India Talengage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionNBFC ClientRole DescriptionThis is a full-time, on-site role for a Team Lead - Broking/Equity/PCG, based in the Mumbai Metropolitan Region. The Team Lead will oversee broking and trading operations, manage equity portfolios, and provide personalized financial and investment solutions to clients. Responsibilities include leading and...

  • Team Lead

    7 days ago

    Mumbai, Maharashtra, India Accelya Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the...

  • Team Lead

    1 week ago

    Mumbai, Maharashtra, India Symphoni Hr Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for Manager/ Team Lead - BFSI Hiring.Location- MumbaiBackground- Must be from a recruitment consultancy / staffing agencyExperience- 4- 8 years in RecruitmentTeam handling experience is mustKey ResponsibilitiesSet up and scale the BFSI hiring and lead to end-to- end hiring.Build & manage a high performing recruitment team.Work closely with...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India Dalmia Wealth Pvt Ltd Full time ₹ 10,00,000 - ₹ 3,00,00,000 per year

    Dalmia Wealth Pvt. Ltd. is one of the largest boutique wealth management companies in India with strong values, ethical practices, and employee and client-centric.Role OverviewWe are seeking a dynamic and results-driven Team Lead to manage a team of Relationship Managers (RMs) and drive conversions from qualified leads into active investing clients. This...