Telesales Executive

2 weeks ago

Pimple Soudagar Pune Maharashtra, India Skinovate Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities

Outbound Calling (Hot & Cold Calls)

  • Call existing database of old patients who have previously visited the clinic for treatments.
  • Present and upsell new treatment packages, special offers, and loyalty benefits.
  • Reactivate inactive patients by explaining new services and promotional offers.

Lead Follow-Up & Conversion

  • Handle incoming fresh leads from CRM and website in real-time.
  • Call all new leads immediately to explain treatments, offers, and book consultations.
  • Maintain timely follow-ups for leads who have shown interest but haven't converted yet.
  • Share details about clinic packages, pricing, treatment benefits, and doctors' profiles confidently.

CRM Management & Lead Reporting

  • Update every lead's status accurately in the CRM after each call.
  • Maintain detailed call logs, follow-up notes, and appointment confirmations.
  • Generate daily lead conversion and follow-up reports for review.

Appointment Scheduling & Coordination

  • Book confirmed consultations with doctors as per patient's preference and availability.
  • Coordinate with the front office team to manage appointment slots and patient arrivals.

Key Skills & Competencies

  • Strong communication and persuasion skills in Marathi, Hindi & English
  • Confident telephone etiquette and sales pitch delivery
  • Proactive attitude towards target achievement
  • Experience in working with CRM systems and lead management software
  • Ability to build rapport with patients over the phone
  • Polite, empathetic, and service-oriented personality

Preferred Profile

  • 1-3 years of experience in telesales, telecalling, or healthcare lead conversion
  • Previous experience in clinics, wellness centers, salons, hospitals, or cosmetic dermatology preferred
  • Freshers with excellent communication skills may also apply

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement

Experience:

  • telesales : 1 year (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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