Nuance IVR

3 days ago

Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:- (Nuance IVR)

Typical Responsibilities

Design and Development:

Configuring IVR call flows, menus, and routing logic.

Integration:

Connecting Nuance IVR systems with CRM, databases, and other enterprise applications.

Testing and Troubleshooting:

Conducting tests to ensure performance and quality standards are met, and resolving technical issues.

Technical Expertise:

Acting as a subject matter expert on Nuance's speech recognition, NLU, and other cloud-based products.

Stakeholder Collaboration:

Gathering requirements from clients and business stakeholders and providing recommendations for improvement.

Maintenance:

Providing ongoing technical support and maintenance for existing IVR solutions.

Required Skills and Qualifications

Technical Skills:

Experience with Nuance technologies (Voice Platform, Recognizer, NLU).

Proficiency in programming languages such as Java, Python, or JavaScript.

Understanding of telephony concepts and protocols (e.g., SIP, VoIP).

Familiarity with cloud platforms (AWS, Azure) and integration with other contact center platforms like NICE CXone.

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