Functional Support Analyst

we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Role Overview

To reinforce our worldwide IT support, we are hiring a Business Application Support professional focused on Microsoft D365 F&O (Finance modules)

Within the Group's evolving Information Systems Department, you will join a multi-cultural team working on major international projects in a dynamic merger context. As a key ERP support contact, you will be the primary referent for Business teams on Microsoft D365 ERP F&O and access rights management. You will collaborate with IT entities and business units spanning Europe and Asia.

Key Responsibilities

• Provide support to ERP users and participate in the evolutionary and corrective maintenance of existing business applications.
  
  •    Support various audits related to access management.
  
  •    Build new user roles and profiles during implementation projects.
  
  •    Manage incident tickets and requests, maintaining an up-to-date database of queries and resolutions.
  
  •    Identify and resolve technical issues.
  
  •    Deliver regular and customized training to key user teams within the business.
  
  •    Maintain and update technical documents and procedures.
  
  •    Assist with systems integrations.
  
  •    Support ERP implementations on Microsoft D365 (Accounting) by training key users and participating in UAT tests.
  
  •    Participate in return-of-experience analysis to develop long-term, robust solutions.
  
  •    Collaborate with integration teams to ensure accurate end-to-end business processes.

Experience/skils required:

• 2-3 years of experience supporting Microsoft D365 F&O, with strong focus on Finance modules  (accounting, O2C)
  
  •    Strong understanding of financial processes, including accounting, payments and procurement workflows
  
  •    Ability to work on complex architecture and interfaces landscape (workflows, connection with Kyriba, etc) 
  
  •    Good verbal and written communication skills. 
  
  •    Strong problem-solving abilities and an analytic mindset. 
  
  •    Fluency in English, as the role involves working with an international team