Technical Support Engineer

4 days ago


India Gigmo Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website:

LinkedIn:

NOTE : Application from Nigeria will not be entertained (We have a separate job posting for Nigeria folks).

Roles & Responsibilities

  • Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
  • Responsible for handling escalation calls and resolving tickets as per SLA.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Diagnose and troubleshoot technical issues.
  • Prioritize and manage several open issues at one time.
    Desired Skills
  • Experienced in Microsoft Process or Microsoft 365 domain.
  • Must have excellent written and verbal communication skills. 
  • Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
  • Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal. 


  • India Mech-Mind Robotics Full time

    Job Description Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the...


  • India Mech-Mind Robotics Full time

    Job Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...


  • India Mech-Mind Robotics Full time

    Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...


  • India Amazon Music Full time

    Job Description Description Selling on Amazon is one of the fastest growing businesses at Amazon.com, with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide,...


  • India Alaan الآن Full time

    About Alaan Alaan is the SuperCardTM for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money. Alaan provides everything businesses need to manage and control expenses, including the SuperCardTM, AI-powered automation and insights, streamlined accounting, and centralized...


  • India Amazon Music Full time

    Job Description Description Selling on Amazon is one of the fastest growing businesses at Amazon.com, with more than 50% of all items currently sold originating from third-party sellers. Our team's vision is to offer next generation systems that enable Amazon and third-party solutions providers to innovate rapidly for millions of Selling Partners worldwide,...


  • India N-iX Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development...


  • Noida, India Teamware Solutions Full time

    Job Description Hi Connections Teamware is hiring for Technical Support Engineering role Location: Noida NP:1month Experience:5+years JD Technical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid Mode Mandatory tool: Journey...


  • India RED HAT Full time

    About the job The Red Hat CEE Solutions team is looking for a Technical Support Engineer to join us in Pune India In this role you ll provide an excellent customer support experience for our enterprise subscription customers You will be a trusted adviser to customers partner closely with them and help us continually prove our value as you troubleshoot and...


  • Bengaluru, India Innovatia Technical Services Inc. Full time

    Job Description Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts...