Senior ServiceNow Developer

4 days ago

Hyderabad, Telangana, India Oblytech Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are seeking an experienced ServiceNow Technical Consultant with proven expertise in Knowledge Management, Employee Center, and AI Search/Now Assist. In this role, you will lead the delivery of an HR Knowledge Base MVP using out-of-the-box ServiceNow, optimized for HR content, search performance, and governance. The consultant will collaborate with stakeholders to configure knowledge workflows, migrate HR FAQs, and implement structured governance and reporting with a strong zero-customization approach.

Key Responsibilities:

Knowledge Base Setup & Configuration

  • Configure out-of-the-box HR Knowledge Base, including Employee, Agent, and HR-sensitive KBs.
  • Define templates (How-to, Troubleshooting, FAQ, Reference), required fields, and Definition of Done.
  • Build taxonomy (3 levels) and topic assignments; configure Employee Center pages with curated and dynamic content blocks.

AI Search / Now Assist & Tuning

  • Configure search profiles (facets, synonyms, stop words, boost/promote/block).
  • Run weekly tuning huddles to optimize CTR, reduce duplicates, and address zero-results.
  • Configure reporting on search performance and user engagement.

Content Migration & Governance

  • Lead the migration and validation of 2550 FAQs.
  • Retire duplicates, stub-and-link articles, and ensure portal/search QA.
  • Establish governance model (RACI, review cadence, CI loop).

Reporting & Training

  • Set up OOB reports for KB feedback, ratings, review dates, duplicates, and access controls.
  • Use sys_audit for time-to-publish metrics.
  • Train authors and reviewers, and execute a 30-day post-launch tuning plan.

Required Skills & Qualifications:

  • 5+ years of experience with ServiceNow platform.
  • 2+ years working with HR Module, Knowledge Management, Employee Center, and AI Search
  • Strong expertise in:
  • ServiceNow Knowledge Management (OOB), translations, feedback, ratings.
  • Employee Center / Content Experiences (topics, blocks, microsites, topic pages).
  • AI Search / Now Assist (Search Profiles, facets, Result Improvement, analytics).
  • User Criteria and least-privilege access for HR content.
  • Flow Designer and Notifications for reviews, expiry, feedback.
  • OOB reporting and sys_audit usage.
  • Demonstrated success delivering HR/Employee Experience knowledge rollouts with measurable search improvements.
  • ServiceNow CIS-HR certification (must-have).
  • Strong facilitation, documentation, and governance skills.

Key Competencies:

  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving mindset.
  • Self-motivated, detail-oriented, and able to prioritize tasks efficiently.

Why Join Us?

  • Opportunity to work with a diverse range of clients across industries.
  • Collaborative and innovative work environment.
  • Career development opportunities with exposure to cutting-edge technologies.

  • Servicenow Developer, Application Security

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • Senior Technical Consultant

    3 days ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior Technical Consultant

    5 days ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Staff Software Engineer, Servicenow Platform

    3 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based...

  • Senior Software Engineer

    4 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Come join the innovative Build Agent team within the App Engine organization. Our mission is to empower ServiceNow customers to rapidly create custom applications by leveraging the power of AI agents, large language models (LLMs), and advanced machine learning techniques. We are a dynamic team focused on pushing the boundaries of what's possible with AI on...

  • Senior Software Engineer

    3 days ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description At ServiceNow, we're redefining what it means to be IT with a mindset centered on experience, AI-driven automation, innovation, and growth. The App Engine organization empowers businesses to capture, create, and streamline their critical workflows, accelerating ServiceNow's journey to become the defining enterprise software company of the...

  • Developer, Application Security

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time US$ 1,20,000 - US$ 2,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Full Stack Platform Developer

    4 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    We are looking for an experienced Full Stack ServiceNow Platform Developer with expertise in Agentic AI to build, extend, and optimize enterprise-wide ServiceNow applications. This role involves architecting and developing scalable solutions on the ServiceNow platform, integrating AI-driven intelligence, and enhancing automation across business workflows....

  • Full Stack Platform Developer

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Senior ServiceNow Developer(CSM)

    2 weeks ago

    Hyderabad, Telangana, India Phenom Full time

    Job DescriptionJob descriptionWhat You'll Do:- Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.- Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change...