Senior Staff Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Key Responsibilities

• Lead and own the architecture and system design across multiple large-scale, complex projects.
• Design and deliver robust, scalable, and performant solutions that meet enterprise-grade quality and reliability standards.
• Define and evolve technical strategy, set architecture direction, and establish engineering best practices across teams.
• Apply AI and LLM-based techniques (e.g., prompt tuning, contextual retrieval, model integration) to enhance developer workflows and product intelligence.
• Evaluate and leverage AI-assisted developer tools (such as Cursor, Windsurf, etc.) to improve productivity and code quality.
• Mentor and guide engineers and senior ICs on architecture principles, system scalability, and coding excellence.
• Collaborate cross-functionally with product and platform teams to ensure alignment between architecture decisions and business outcomes.

To be successful in this role you have:

• 12+ years of experience in software development with Java or a similar object-oriented programming language.
• Strong passion for JavaScript and modern web technologies, with deep understanding of reusability, componentization, and web platform architecture.
• Advanced proficiency in data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Hands-on experience with modern UI frameworks such as Angular, React, or Vue.
• Advanced experience working with relational databases, including schema design, performance tuning, and troubleshooting.
• Exposure to multiple technology stacks — Cloud Development, Platforms, Web Frameworks, or Service-Oriented Architectures.
• Proven ability to lead complex, cross-team engineering initiatives, manage technical risks, and deliver high-impact outcomes.
• Demonstrated experience in integrating AI into development workflows, automating processes, or enhancing decision-making with AI insights.

• Preferred Qualifications

• Prior experience architecting or integrating AI-augmented developer tools or LLM-powered solutions.
• Hands-on familiarity with prompt engineering, model fine-tuning, or AI workflow automation.
• Strong track record of mentoring and influencing engineering teams, driving adoption of modern architectures and coding standards.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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