Financial Systems and Reporting Assistant

Key Responsibilities

• Support users with basic integrations between financial ERP system (Microsoft Dynamics 365 Business Central) and other systems, such as Excel.
• Document identified issues, resolutions and updates in the help desk system (Service Now)
• Provide guidance and training to users on financial ERP system processes and best practice.
• Assist the Financial Systems Manager in implementing future developments of ParentPay Group Core Business System, working with other project team members as and when required.
• Assist with continuous process improvement by maintaining and reviewing the financial systems and processes documentation.
• Identify and implement improvements and process changes.
• Develop, maintain and improve reports, especially, but not exclusively, those of a simple/medium complexity, accessing data from the finance ERP system and related systems, addressing the reporting requirements of all finance system users.
• This will include the use of sophisticated third party reporting packages.Assist the Financial Systems Manager with any ad-hoc project work and any other reasonable duties commensurate with the post.

Skills, Knowledge and Expertise

• Exp: 3+ Yrs
• Experience in IT support, preferably with Microsoft Dynamics 365 Business Central or similar ERP systems.
• Knowledge of financial software packages to be used within a large and diverse organisation to manage the financial and distribution aspects of its service delivery.
• Knowledge of financial processing and accounting.
• Knowledge of developing and maintaining reports using report-writing software that meet users needs effectively, such as JET Reports..
• Broad knowledge of business processes, software and development lifecycle.

Benefits

• Technical knowledge of business systems (Ideally Microsoft Dynamics Business Central / Power Apps)
• A logical approach to problem solving, taking in all facts from the systems, process, and people to provide pragmatic solutions to issues.
• Familiarity with ticketing systems and IT support processes, such as Service Now.
• Analytical skills combined with written, oral and presentation skills to convey the work to both technical and non-technical stakeholders.
• A flexible approach to work, that includes initiative to review and analyse processes across multiple teams and people from the organisation.
• Proven ability to organise tasks effectively, create work schedules, prioritise workload and meet deadlines, whilst working accurately and paying attention to detail.
• Ability to recognise when help is needed to progress, and able to re-plan considering availability and feedback of others.
• Methodical and analytical approach to problem solving. Proven ability to diagnose and correct faults.
• Ability to identify with end-users and translate business requirements into simple, clean and consistent requirements that will allow processes to be developed / refined as appropriate.
• Demonstrate a strong customer focus, and a confident can do attitude and determination to support the customers needs.
• Proven ability to communicate effectively, both verbally and in writing, adapting style to suit the audience with ability to provide informal training and support to users of IT systems.
• Management of small/medium projects, from initial conception to implementation, training and review.
• Ability to work as part of a team.
• Able to build productive working relationships and work well with external suppliers and ParentPay Group colleagues at all levels.