Senior Manager, Operation Technology

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Requirements Management: Expertly manage and prioritize business requirements, serving as the critical liaison between operations and technology teams to ensure alignment and successful project delivery.
• Process Analysis and Improvement: Conduct in-depth analysis of existing processes, tools, and workflows. Clearly articulate AS-IS and TO-BE states, identifying pain points and opportunities for optimization. Propose innovative solutions leveraging intelligent automation and low-code platforms.
• Documentation: Create comprehensive, clear, and actionable business requirement documents, user stories, and functional specifications that effectively communicate stakeholder needs to technical teams.
• Technical Collaboration: Work closely with developers, architects, and other IT professionals to ensure proposed solutions meet business needs while adhering to technical best practices and standards.
• Quality Assurance: Actively participate in and support System Integration Testing (SIT) and User Acceptance Testing (UAT), ensuring solutions meet defined requirements and quality standards.
• Innovation Leadership: Drive process improvements and spearhead innovation initiatives, particularly in the realms of intelligent automation and low-code solutions. Stay abreast of emerging trends and technologies in these areas.
• Stakeholder Management: Demonstrate excellent communication skills in managing stakeholders at all levels. Effectively coordinate and oversee day-to-day project activities, ensuring timely delivery and stakeholder satisfaction.
• Continuous Learning: Exhibit a strong commitment to professional development. Proactively learn and adapt to emerging automation trends, technologies, and methodologies relevant to business analysis and process improvement.
• Problem-Solving: Apply critical thinking and analytical skills to complex business challenges, developing creative and effective solutions that drive organizational efficiency and growth.
• Agile Methodologies: Possess a solid understanding of Agile methodologies and the ability to work effectively in fast-paced, iterative environments.

• Product Lifecycle Management: Demonstrate expertise in managing the entire lifecycle of SaaS products, from conception and development to launch, growth, and optimization. Develop and execute product roadmaps that align with business objectives and market demands.
• Market Research and Analysis: Conduct thorough, independent market research to identify products that address specific use cases. Collaborate effectively with internal teams (such as JLL Technology) to understand diverse needs across the organization. Synthesize findings to inform product strategy and decision-making.
• Product Evaluation and Selection: Utilize a structured approach to evaluate and select appropriate products and vendors. Develop and apply robust criteria for assessment, considering factors such as functionality, scalability, integration capabilities, cost-effectiveness, and alignment with organizational goals.
• Proof of Concept (POC) Management: Design, execute, and evaluate Proof of Concept trials for selected products or vendors. Develop clear success criteria, coordinate cross-functional teams, and analyze results to make data-driven recommendations.
• Cross-functional Collaboration: Successfully navigate the product onboarding process by working closely with IT, legal, and procurement teams. Ensure all necessary due diligence, compliance checks, and integration requirements are met.
• Adoption and Support Strategy: Develop and implement effective strategies for product adoption across the organization. Oversee production support processes, ensuring high levels of user satisfaction and product performance. Manage license allocation and optimization to maximize ROI.
• Vendor Relationship Management: Build and maintain strong relationships with vendors. Negotiate contracts, manage SLAs, and drive continuous improvement in product offerings and support.
• Data-Driven Decision Making: Utilize analytics and user feedback to inform product decisions, prioritize features, and drive continuous improvement. Develop KPIs and metrics to measure product success and user satisfaction.
• Innovation Leadership: Stay abreast of emerging technologies and industry trends. Proactively identify opportunities for innovation within the product portfolio to maintain competitive advantage.
• Change Management: Design and implement strategies to ensure successful adoption of new technologies and processes.

Sounds like you? To apply, you need to have:

• Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience.
• 8 - 10 years of experience as a Business Analyst, Configurator, or Product Manager in automation projects.
• Proficiency in requirement management tools and low-code platforms.
• Strong understanding of SaaS product management principles.
• Excellent communication, problem-solving, and leadership skills.
• Proven experience in vendor management and stakeholder engagement.

• Hands-on experience with low-code solutions - Power Platform or Mendix or any other similar product.
• Exposure to Generative AI and Agentic products in the industry.
• Familiarity with agile methodologies and DevOps practices.
• Proficiency in Python, SQL, or VBA is a significant advantage.

• Strategic thinker with a keen eye for innovation and process improvement.
• Self-motivated problem-solver comfortable with ambiguity.
• Collaborative team player with strong interpersonal skills.
• Adaptable and quick learner in a fast-paced technology environment.
• Passionate about staying current with emerging technologies and industry trends.
• Strong analytical and problem-solving skills.
• Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical).

• CBAP, Product Owner, Power Platform or Mendix certifications.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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