
Technical Helpdesk Executive
3 days ago
Responsibilities
- Serve as the primary point of contact for customers and internal users experiencing technical issues with telecom products and services.
- Diagnose and troubleshoot hardware, software, and network connectivity problems related to voice/PBX, mobile devices, and other telecommunications equipment.
- Provide step-by-step guidance and solutions to users, often through remote assistance, email, or chat.
- Escalate complex or unresolved issues to higher-level technical support teams or specialists.
- Log, track, and maintain accurate records of all support interactions, incidents, and resolutions in a service desk system.
- Ensure adherence to established Service Level Agreements (SLAs) by resolving issues within the required timeframe.
- Follow up with customers to ensure that their issues are fully resolved and that they are satisfied with the support provided.
- Maintain a knowledge base of common issues and resolutions and contribute to improving support procedures.
- Monitor network performance and contribute to the implementation of new systems and technologies.
-
Helpdesk Executive
2 weeks ago
Hyderabad, Telangana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
Helpdesk Site Engineer
3 days ago
Hyderabad, Telangana, India Star Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:The Helpdesk Site Engineer is responsible for providing technical support and assistance to users both on-site and remotely. This role involves diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems.Role & responsibilitiesProvide technical support for hardware,...
-
Associate Helpdesk Support Analyst
1 week ago
Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 3,00,000 - ₹ 4,50,000 per yearExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Provides day-to-day technical support to employees and system / end users...
-
Helpdesk Executive
3 days ago
Hyderabad, Telangana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...
-
Process Lead – Helpdesk Experience
1 day ago
Hyderabad, Telangana, India Dr Reddys Laboratories Full time ₹ 6,00,000 - ₹ 12,00,000 per yearProcess Lead – Helpdesk Experience Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait. We...
-
Process Lead – Helpdesk Experience
1 day ago
Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...
-
Technical Customer Support Executive
3 days ago
Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Role: Technical Customer Support ExecutiveLocation: HyderabadExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.Key ResponsibilitiesDiagnose...
-
Hyderabad, Telangana, India Alithya Full timeJob DescriptionCompany DescriptionOur mission, your futureAs a global network of trusted advisors, we create cutting-edge technological solutions to overcome today's challenges and anticipate tomorrow's needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status...
-
Specialist - Helpdesk
7 days ago
Hyderabad, Telangana, India IFF Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob SummaryAre you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance – Accounts Payable Invoice...
-
L2 Technical Support
3 days ago
Hyderabad, Telangana, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description*Role & Responsibilities:Provide L2 Technical Support for end users across multiple technologies.Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems.Administer and troubleshoot Active...