IT Risk Analyst

Responsibilities

Direct Responsibilities

• Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies
• Provide analytical insight into return on investment, cost optimization, cost reduction or other value creation initiatives to enable prioritization of effort
• Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics
• Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary.
• Communicating the vision of Continuous Service Improvement across the organization
• Working with Audit, Compliance, Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)
• Identifying frameworks, models and standards that will support Continuous Service Improvement activities
• Ensuring that activities are coordinated throughout the entire Service Lifecycle
• Presenting improvement recommendations to senior management
• Create and report on performance metrics for service delivery to identify areas requiring improvement
• Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement
• Utilize available information, metrics and evaluations to develop recommendations for change. Provide input on internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements.
• Maintain organizational focus on metrics that are less tangible and perceived as being subjective
• Manage the balance between driving business value of continual service improvement and diminishing returns
• Initiate and develop partnerships with internal end users to define and evaluate service performance outcomes
• Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies
• Provide analytical insight into return on investment, cost optimization, cost reduction or other value creation initiatives to enable prioritization of effort
• Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics
• Ensure that risks and issues related to Services are recorded, tracked, assessed and escalated as necessary.
• Communicating the vision of Continuous Service Improvement across the organization
• Working with Audit, Compliance, Service Owners and Service Level Manager to define the monitoring requirements, identify and prioritize improvement opportunities and establish Service Improvement Plans (SIPs)
• Identifying frameworks, models and standards that will support Continuous Service Improvement activities
• Ensuring that activities are coordinated throughout the entire Service Lifecycle
• Presenting improvement recommendations to senior management
• Create and report on performance metrics for service delivery to identify areas requiring improvement
• Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement
• Utilize available information, metrics and evaluations to develop recommendations for change. Provide input on internal processes to assist with service improvement initiatives and necessary Compliance and Audit requirements.
• Maintain organizational focus on metrics that are less tangible and perceived as being subjective
• Manage the balance between driving business value of continual service improvement and diminishing returns
• Initiate and develop partnerships with internal end users to define and evaluate service performance outcomes

Contributing Responsibilities

• Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks
• Ability to interact with Senior Executive Level Management

•Conduct and report on quality control audits