Deputy Manager

1 week ago

Gurgaon, Haryana, India Whirlpool Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Understand customer requests from Scheduled and AdHoc reporting cases/Projects, assign the work to team members and ensure the task is completed duly within SLAs keeping track of quality
  • Become a point of contact for any reporting and data support for stakeholders/COEs. Take lead in engaging the customers by proper communication and relationship management
  • Ensure that data privacy guidelines are met all the times in the team
  • Responsible for teams continuous coaching, training and development
  • Perform Everyday Performance Excellence (EPE) guidelines on continuous feedback
  • Act as Service Lead in new projects by managing customer expectations and CSAT, engage team members to get the work done if required
  • Ensure proper documentation and backup are maintained for the BAUs
  • Provide any ad hoc support to leadership when requested
  • Devise and manage annual KPIs at HR Ops Level for the team
  • Take active participation in activities directed towards teams development
  • Create and maintain a collaborative culture in line with Whirlpool Values
  • Embrace and demonstrate Whirlpool Leadership Values
  • Provide any support to leadership when requested
  • Take active participation and ownership in any initiatives taken by Global Talent Analytics COE
  • Always look to Refine existing BAU processes and eliminate process waste to reduce processing time and meet Teams continuous improvement savings targets

Preferred candidate profile

  • Must have Skills:

  • Excellent communication (written and oral) and interpersonal skills

  • Thorough knowledge of Global HR Processes and Employee Life-Cycle
  • Ability to work independently and guide team on tools like Tableau/Python/AWS/SQL Workbench/Looker Studio/ SuccessFactors

  • Experience of any ETL process or systems such as AWS, Azure, GoogleCloud etc.

  • Experienced in working in global shared service environment managing global stakeholders

  • Good presentation, customer and negotiation skills

  • Have an attitude to go extra mile to ensure great customer relationship

  • Good to have skills:

  • Experience in Reporting through SuccessFactors AdHoc Reporting, ORD and/or WFA

  • Prior people leadership experience including coaching, training and performance mgmt process
  • Relevant experience in Reporting, Analytics and Data Science activities
  • Open for Shift Timings - 12:30 PM to 9:30 PM

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