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Senior ServiceNow Developer
2 weeks ago
Project description
We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation.
You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems.
Responsibilities
Internal Data Structures & Configuration
Design, build, and maintain data models, tables, and relationships within the ServiceNow platform.
Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements.
Ensure data integrity, normalization, and performance optimization across the ServiceNow environment.
Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications.
Reporting & Dashboards
Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics.
Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs.
Automate the generation and distribution of recurring reports to stakeholders.
Work with business and technical teams to define and implement reporting frameworks tailored to their needs.
Automated Feeds & API Integration
Develop and manage robust data integrations using ServiceNow REST/SOAP APIs.
Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.).
Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring.
Troubleshoot and resolve integration-related issues to ensure smooth system interoperability.
Skills
Must have
Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations.
Technical Expertise:
Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide).
Strong experience with REST/SOAP APIs for ServiceNow integrations.
Solid understanding of relational databases, data normalization, and model optimization.
Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools.
Reporting
Skills:- Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills:
- Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A. OtherLanguagesEnglishC1 Advanced SenioritySenior
