Operations leader-Contact Point Verification

1 week ago

Gurgaon, Haryana, India Skyleaf Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the job

We are seeking a seasoned operations leader to head our Contact Point Verification (CPV) / Address Verification team, servicing leading Banks, NBFCs, Payments & Insurance clients. The incumbent will be responsible for driving operational excellence, ensuring regulatory compliance, managing large-scale field operations, and delivering high-quality outcomes aligned with BFSI client requirements along with Vendor procurement and management.

Key Responsibilities

  1. Operations Management


• Lead day-to-day operations of CPV / address verification processes across multiple geographies.


• Ensure adherence to TAT, accuracy, and compliance as per client SLAs & RBI/IRDAI guidelines.


• Monitor productivity, capacity planning, and resource allocation across field staff & back-office

teams.


• Execute End to end Vendor /Partner Management & Vendor Procurement

  1. Quality & Compliance


• Build and enforce robust quality control processes to minimize fraud, errors, and rejections.


• Stay updated with BFSI regulatory changes impacting CPV processes and ensure compliance.


• Conduct audits and implement corrective actions to maintain data integrity and operational hygiene.

  1. Client & Stakeholder Management


• Act as the primary escalation point for BFSI clients (Banks, NBFCs, Insurers).


• Participate in governance meetings with clients, presenting performance dashboards &

improvement plans.


• Partner with the sales/solutions team in new client onboarding and process design.

  1. People Leadership


• Lead and mentor a large, distributed team of field verifiers, team leaders, and coordinators.


• Drive training, motivation, and productivity improvement across teams.


• Create a performance-driven culture with strong governance and accountability.

  1. Process Improvement & Automation


• Collaborate with technology teams to introduce automation, mobility solutions, and digital

workflows.


• Identify opportunities for cost optimization while improving service quality.


• Benchmark against industry best practices and continuously upgrade processes.

  1. Reporting & Governance


• Publish MIS reports, SLA dashboards, and productivity trackers for internal leadership & client

reviews.


• Drive data-backed decision making and predictive analytics for workforce planning.

Key Requirements


• Experience: 8+ years in BFSI operations, with at least 5+ years managing CPV / field verification /

risk operations at scale.


• Industry Exposure: Strong understanding of CPV, KYC, fraud risk controls, and regulatory requirements in BFSI & Vendor Management


• Leadership: Proven experience managing large distributed teams (Vendors + including field staff).


• Client Orientation: Experience working with senior client stakeholders in Banks/NBFCs.


• Tech Orientation: Familiarity with CPV automation, field mobility apps, dashboards, RPA or workflow tools.


• Education: Graduate / MBA preferred.

  • Senior Manager-Contact Point Verrification

    1 week ago

    Gurgaon, Haryana, India Skyleaf Consultants LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the CompanyWe are seeking a seasoned operations leader to head our Contact Point Verification (CPV) / Address Verification team, servicing leading Banks, NBFCs, Payments & Insurance clients. The incumbent will be responsible for driving operational excellence, ensuring regulatory compliance, managing large-scale field operations, and delivering...

  • Enterprise Contact Center Leader

    1 day ago

    Gurgaon, Haryana, India Lilly Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Team Leader-Operations

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Leader-Operations

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Leader

    2 weeks ago

    Gurgaon, Haryana, India -7cb3-453c-a478-bd11eb62c300 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This Job Description is an integral part of the employment contract for the Team Leader role. The terms outlined here define the responsibilities, qualifications, and expectations of the employee while engaged in their role.Job Summary:The Team Leader is responsible for leading, managing, and mentoring a team of employees, ensuring the delivery of...

  • Assistant Team Leader, Seller Operations

    1 week ago

    Gurgaon, Haryana, India noon Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title:Assistant Team Leader, Seller OperationsLocation:Gurgaon, IndiaReporting to:Team Leader, Seller OperationsAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...

  • Contact Center Executive

    6 days ago

    Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job BriefWe are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and...

  • Team Leader

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Team Leader

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Operation Team Leader

    3 days ago

    Gurgaon, Haryana, India Maxicus Full time ₹ 4,38,000 - ₹ 5,50,000 per year

    Job Title: Team Leader – Sales Process (BPO)Location:Gurugram, HaryanaSalary:Up to ₹5.5 LPAWork Mode:Work from OfficeAbout the RoleWe are looking for an experienced and dynamicTeam Leaderto drive performance and lead a team of sales advisors in a fast-pacedBPO environment. The ideal candidate will be responsible for achieving sales targets, ensuring...