Senior Supervisor, Quality Assurance

2 weeks ago

Cochin, Kerala, India Conduent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Track Description:

  • Requires broad technical expertise and company/industry knowledge.
  • Accountable for functional, operational, and/or program management.
  • Achieves goals through the work of others.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Supervises daily tasks of complex business, technical support, or production teams.
  • Sets team priorities to ensure timely completion.
  • Coordinates work activities with other supervisors.
  • Makes decisions based on policies, procedures, and business plans.
  • Receives guidance from manager.
  • May not perform the work supervised.

Functional Knowledge

  • Understands and applies concepts in the field of expertise.
  • Has basic knowledge of other disciplines.

Business Expertise

  • Understands how to improve efficiency across related teams.

Impact

  • Impacts the quality and effectiveness of the team and its contribution to the subfunction.

Leadership

  • Sets priorities for and mentors employees to meet daily deadlines.

Problem Solving

  • Resolves typical technical and operational problems.

Interpersonal Skills

  • Uses tact to exchange information and handle sensitive issues.

Responsibility Statements

  • Evaluates the performance of the team.
  • Educates to enhance capabilities of soft skills, technical skills, and business Domain Knowledge to the team.
  • Identifies future learning education opportunities.
  • Assists in transitions.
  • Prepares baseline performance parameters at onshore locations.
  • Creates a road map for quality improvement.
  • Supports hiring needs.
  • Performs other duties as assigned
  • Complies with all policies and standards

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