Senior Engagement Manager

1 week ago

Chennai, Tamil Nadu, India Virtuoso Staffing Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position: Senior Engagement Manager (AVP)

Location: Chennai

Grade: D2

Team Size:

Shift: EMEA 12 PM to 12 AM IST

Notice Period: 0-60 days preferred

Key Responsibilities:

  • Manage direct client relationships and stakeholder communications.
  • Lead and develop teams (team handling experience required).
  • Oversee Commercial Loans, Retail Loans, Loan Administration, Payments, Covenant Administration, KYC, and Fraud Operations.
  • Act as point of escalation for operational and client-related issues.
  • Drive process improvements, operational efficiency, and adherence to SLAs.
  • Collaborate with internal and external auditors to ensure compliance.
  • Recruit, mentor, and manage direct reports; plan for succession and skill development.
  • Monitor industry and regulatory changes and proactively address operational risks.
  • Promote a client-centric culture and ensure timely resolution of operational issues.

Eligibility & Skills:

  • Senior Manager level with 15+ years of experience in banking/financial services operations.
  • Strong knowledge of Loan Services, F&A, KYC, and operational support functions.
  • Proven leadership experience managing large teams and driving change initiatives.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Bachelors degree in Commerce required; MBA (Finance) strongly preferred.

If interested pls shared cv on ,

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