
Senior Engagement Manager
7 days ago
Position: Senior Engagement Manager (AVP)
Location: Chennai
Grade: D2
Team Size:
Shift: EMEA 12 PM to 12 AM IST
Notice Period: 0-60 days preferred
Key Responsibilities:
- Manage direct client relationships and stakeholder communications.
- Lead and develop teams (team handling experience required).
- Oversee Commercial Loans, Retail Loans, Loan Administration, Payments, Covenant Administration, KYC, and Fraud Operations.
- Act as point of escalation for operational and client-related issues.
- Drive process improvements, operational efficiency, and adherence to SLAs.
- Collaborate with internal and external auditors to ensure compliance.
- Recruit, mentor, and manage direct reports; plan for succession and skill development.
- Monitor industry and regulatory changes and proactively address operational risks.
- Promote a client-centric culture and ensure timely resolution of operational issues.
Eligibility & Skills:
- Senior Manager level with 15+ years of experience in banking/financial services operations.
- Strong knowledge of Loan Services, F&A, KYC, and operational support functions.
- Proven leadership experience managing large teams and driving change initiatives.
- Excellent communication, negotiation, and stakeholder management skills.
- Bachelors degree in Commerce required; MBA (Finance) strongly preferred.
If interested pls shared cv on ,
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