Desktop Support Specialist

6 days ago

Indore, Madhya Pradesh, India NucleusTeq Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position Overview

We are seeking a skilled and experienced Networking & Hardware Support Engineer to join our IT infrastructure team. This role is pivotal in ensuring the seamless operation of our network and hardware systems, supporting both internal teams and client-facing applications
.

Work from office 5 Days in a Week

Key Responsibilities

  • Network Infrastructure Management: Install, configure, and maintain network devices such as routers, switches, and firewalls. Ensure optimal performance and security of the network infrastructure.
  • Hardware Support: Oversee the installation, maintenance, and troubleshooting of computer hardware, including servers, workstations, and peripheral devices.
  • Technical Support: Provide timely and effective support to end-users for network and hardware-related issues. Document and track incidents using ticketing systems.
  • System Monitoring: Monitor network performance and hardware health, proactively identifying and resolving potential issues to minimize downtime.
  • Collaboration: Work closely with the software development and IT teams to ensure infrastructure aligns with application requirements and performance standards.
  • Documentation: Maintain detailed records of network configurations, hardware inventories, and support activities.
  • Training & Mentorship: Assist in training junior IT staff and end-users on best practices for hardware and network usage.

Required Qualifications

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 4 years in a networking and hardware support role, preferably within an IT services environment.
  • Certifications: Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent are good to have.
  • Technical Skills: Proficiency in network protocols (TCP/IP, DNS, DHCP), hardware troubleshooting, and familiarity with network monitoring tools.
  • Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex hardware and network issues.
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

Preferred Qualifications

  • Advanced Certifications: Cisco CCNP, CompTIA Security+, or similar advanced certifications.
  • Experience with Virtualization: Familiarity with virtualized environments and cloud platforms.
  • Scripting Skills: Knowledge of scripting languages for automation tasks is a plus.
  • Industry Knowledge: Experience in a software development or IT services company with a focus on infrastructure support.

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