Service Coordinator

7 days ago


Sanpada Navi Mumbai Maharashtra, India MAS INDUSTRIES PVT. LTD. Full time ₹ 1,56,468 - ₹ 3,47,896 per year

Key Responsibilities:

  • Service Scheduling & Dispatching:
  • Coordinate and schedule service and maintenance activities for elevator components.
  • Dispatch service technicians based on priority, location, and skill set.
  • Ensure timely closure of service calls and report follow-up actions.
  • Customer Service & Communication:
  • Act as the first point of contact for customers regarding service issues, complaints, or inquiries.
  • Maintain strong communication with clients on service progress and resolution timelines.
  • Build relationships with key accounts for consistent service experience.
  • Spare Parts Management:
  • Track availability and movement of spare parts for elevator components.
  • Liaise with the warehouse and procurement teams to ensure timely availability of required parts.
  • Maintain accurate inventory records related to service operations.
  • Documentation & Reporting:
  • Maintain records of all service requests, maintenance activities, and repairs.
  • Generate service performance reports and downtime analysis.
  • Assist in warranty claims and documentation for defective components.
  • Technical Support:
  • Provide technical coordination between customers and field technicians.
  • Support technicians with manuals, drawings, or component specifications when required.
  • Escalate complex technical issues to the engineering or R&D team.
  • Compliance & Safety:
  • Ensure adherence to safety standards during service work.
  • Maintain compliance with industry standards and company policies.

Job Types: Full-time, Permanent

Pay: ₹13, ₹23,934.10 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person


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