Telecalling Team Lead
1 week ago
Tasks and Responsibilities
- 100% Attendance Adherence`
Should Handel Team of 10 Plus Members
Taking calls for collecting EMIs for delinquent customers
Ensuring proper dress code and adhere the discipline is maintained
Call Quality should be 100% adherence as per calling script
Achieve daily resolution rate (DRR)
Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls
Call handling to develop first hand sensing of customer pulse and manage if any irate customers
Handling escalations calls and providing end to end resolutions
Knowledge in Excel aware VLOOKUP, PIVOT TABLES
Able to work on Sunday's as per process requirement
Education and Experience
Graduate and above can apply
Experience at least 5years in collections background , Tele Collections Skills - Call Centre
Languages Telugu,Kannada & Tamil
Key Competencies
Strong Communication Verbal, Written
Confidence & Grasping Knowledge
Age : less than 40
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