Telecalling Team Lead

7 days ago


Abids Hyderabad Secretariat, India IIFL Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Tasks and Responsibilities

  • 100% Attendance Adherence`
  • Should Handel Team of 10 Plus Members

  • Taking calls for collecting EMIs for delinquent customers

  • Ensuring proper dress code and adhere the discipline is maintained

  • Call Quality should be 100% adherence as per calling script

  • Achieve daily resolution rate (DRR)

  • Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls

  • Call handling to develop first hand sensing of customer pulse and manage if any irate customers

  • Handling escalations calls and providing end to end resolutions

  • Knowledge in Excel aware VLOOKUP, PIVOT TABLES

  • Able to work on Sunday's as per process requirement

Education and Experience

  • Graduate and above can apply

  • Experience at least 5years in collections background , Tele Collections Skills - Call Centre

  • Languages Telugu,Kannada & Tamil

Key Competencies

  • Strong Communication Verbal, Written

  • Confidence & Grasping Knowledge

Age : less than 40

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