International Semi Voice Process

3 days ago

Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 1,80,000 - ₹ 3,15,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INT Voice / Blended Process in Pune .

MAGARPATTA

HINJEWADI

VIMAN NAGAR

JOB DESCRIPTION

NOTE:-

  • NEED IMMEDIATE JOINERS ONLY
  • NEED EXCELLENT ENGLISH COMMUNICATION
  • ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED
  • FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY

Job Description --

FRESHERS -- SALARY IN PUNE --- Rs 3.00 to 3.50 LPA --- with different MNCs

FOR EXPERINED CANDIDATES ---

Need Minimum 1 year of International Voice Experience required.

VOICE / BLEDNED PROCESS IN PUNE -- Rs LPA

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested.

Divya

Saloni

Areesha

Yagyanshi

Thanks & Regards,

HR Team

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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