Customer Sales Executive

7 days ago

Cochin, Kerala, India Livetrip Full time

We're hiring a
motivated individual
to join our team as a
Remote Customer Service Executive
.

This is an
exciting opportunity
to gain
hands-on experience
and rapidly develop your customer service and sales skills within the
dynamic Travel and Tourism industry
. If you're passionate about helping people plan their dream trips, we want to hear from you

Key Sales Tasks & Skills1. Make outbound calls to India-based leads to promote tours and sell tour packages

  • Action:
    This involves
    proactive telemarketing
    . You are initiating contact (the "outbound call") with a list of potential customers (
    leads
    ) who have shown some previous interest (e.g., filled out a form, visited a website).
  • Goal:
    To directly promote the various
    tour packages
    (e.g., holidays to Goa, Kerala, international trips) and achieve a sale.

  • Required Skill:
    High-volume calling in Hindi, Tamil, Malayalam, English
    ,
    rapport building
    , and a deep understanding of the product portfolio.

  • Explain product benefits clearly and confidently to prospective customers

  • Action:
    This is the core of the sales pitch. It's not enough to list features (e.g., "5 nights, 6 days"). You must translate those features into
    benefits
    that appeal to the customer (e.g., "This 5-night package gives you two extra days of relaxation on the beach compared to shorter trips, letting you fully de-stress").

  • Goal:
    To create desire and show the customer the
    value
    of the tour package, justifying the price.

  • Required Skill:
    Clear articulation
    ,
    product knowledge
    , and
    confidence
    to project authority and trustworthiness.

  • Handle objections and convert leads into active subscribers

  • Action:
    Potential customers will have concerns (
    objections
    ), such as "It's too expensive," "I need to check with my family," or "I've seen a better deal." You must listen, empathize, and provide a convincing counter-argument or solution.

  • Goal:
    To overcome the hurdles that prevent the sale and finalize the transaction (
    convert the lead
    ). "Active subscribers" here likely means customers who have booked and paid for a tour package.
  • Required Skill:
    Active listening
    ,
    negotiation
    ,
    problem-solving
    , and
    resilience
    to handle rejection.

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