Cloud Specialist 1

5 hours ago

Kolkata, West Bengal, India Hyland Software, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Overview

We are hiring Cloud Specialist 1

Job Description

  • The Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within the cloud environment with assistance from team members.
What you will be doing
  • Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hosted solutions with direct oversight from team members
  • Interact with customers partners and internal resources to understand needs as it relates to their ticket request with direct oversight from team members
  • Respond to alerts from internal monitoring tools and take corrective action to resolve timely with direct oversight for applying best practice
  • Assist supporting cloud infrastructure networking and other hosting tools to ensure high availability of customer solutions
  • Assist with testing processes as it relates to the cloud business continuity disaster recovery plan
  • Troubleshoot and resolve basic cloud issues utilizing the company's systems utilities and support processes with direct oversight from team members; learn best practices for problem resolution
  • Perform scheduled environment refresh requests of data to assist customers partners and internal resources while learning best practices of the process
  • Provide regular and frequent communication to customers; ensure customer is fully advised as to the progress or delay to the resolution of their issue
  • Contribute to internal documentation that fully reflects all activity related to resolution of issues and maintaining of hosted systems with oversight and guidance from team members
  • Assist in gathering information for audits to ensure compliance with established standards policies and configuration guidelines.
What will make you successful
  • Associate's degree or equivalent experience in Cloud support environment will be required.
  • The office hours will be 5.30pm to 1.30am IST (8am to 4pm EST)
  • Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Collaboration skills applied successfully within team
  • Critical thinking analytical and problem solving skills
  • Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
  • Organizational multi-tasking and time management skills
  • Able to summarize large quantities of information into actionable insight
  • Ability to establish rapport and gain the trust of others; effective at gaining consensus
  • Self motivated with the ability to complete projects in a timely manner
  • Ability to handle sensitive information with discretion and tact
  • Attention to detail
  • Demonstrated ability to influence motivate and mobilize team members and business partners; ability to work independently and in a team environment
  • Knowledge of principles of systems administration Microsoft Windows networking and virtualization technologies
  • Knowledge of Microsoft server environments including Microsoft Active Directory networking storage and virtualization technologies
  • Up to 10% travel time required

  • Cloud Specialist 1

    2 weeks ago

    Kolkata, West Bengal, India Hyland Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    OverviewWe are hiring Cloud Specialist 1Job DescriptionThe Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within...

  • Cloud Specialist 1

    5 hours ago

    Kolkata, West Bengal, India Hyland Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    OverviewWe are hiring Cloud Specialist 1Job DescriptionThe Cloud Specialist 1 is primarily responsible for responding to and resolving monitoring alerts responding to and resolving requests from customers partners and the company services team responding to incidents working Disaster Recovery failover testing and working scheduled maintenance windows within...

  • Digital Marketing Specialist

    2 days ago

    Kolkata, West Bengal, India Spark Cloud Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSparkCloud is a dynamic partner for brands looking to thrive in the digital world. From creating memorable brand identities to delivering exceptional Direct-to-Consumer marketing, SparkCloud helps businesses capture attention and build enduring connections online. With expertise in social media management, website development, and...

  • IS Support Specialist 1

    6 days ago

    Kolkata, West Bengal, India Hyland Software Inc. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Overview:Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.Currently we are...

  • Operations Specialist 1

    6 days ago

    Kolkata, West Bengal, India IQVIA Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    Job Description Job Overview Review, assess and process Safety data and information, across service lines, received from various sources and distribute reports/data onwards to both internal and external third parties following applicable regulations Standard Operating Procedures (SOPs) and internal guidelines under guidance and support of senior operation...

  • Cloud Engineer

    2 weeks ago

    Kolkata, West Bengal, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Principal Consultant -Cloud EngineerPrincipal Consultant -Cloud Engineer-COR At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global...

  • IT & Office Operations Specialist

    7 days ago

    Kolkata, West Bengal, India YuniQ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt YuniQ, we are driven by a vision to harness technology for a better world. With over two decades of expertise from our founding team, we've seen the incredible transformations technology can bring. We craft solutions that empower brands and enhance human experience in profound ways. Our mission is to develop cutting-edge products and...

  • Procurement Specialist

    1 week ago

    Kolkata, West Bengal, India Amor Management Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring for No.1 Metal & Mining IndustryPosition: Procurement SpecialistExperience: 4+ yearsLocation: KolkataJob Summary:The Procurement Specialist is responsible for buying and managing equipment and materials needed for Metal & Mining industry projects, especially in chemical and plant engineering. The role involves handling suppliers, ensuring...

  • Digital Marketing Specialist

    1 week ago

    Kolkata, West Bengal, India Purti Vanaspati Pvt Ltd (Purti Group) Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job Title: Digital Marketing SpecialistJob Description:The AI-Driven Lead Generation and Market Research Specialist is responsible for identifying and generating new leads through data scraping from various online platforms, conducting market research and analysis, and using AI tools to optimise these processes. This role involves researching and extracting...

  • Application Specialist

    2 days ago

    Kolkata, West Bengal, India Danaher Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...