
Technical Support Engineer
2 weeks ago
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop-related issues.
- Troubleshoot hardware and software problems using various tools such as SLE (System Log Explorer) and remote support software.
- Manage tickets through ticketing tools like ITIL framework to ensure timely resolution of customer queries.
- Collaborate with internal teams to resolve complex technical issues that require escalation.
Desired Candidate Profile
- 5-8 years of experience in a similar role providing technical support for desktops/laptops/printers.
- Proficiency in using ticketing tools like ITIL framework for managing customer requests.
- Strong knowledge of configuration and troubleshooting techniques for common desktop applications.
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