Technical Support Engineer

2 weeks ago


Bengaluru, Karnataka, India Alp Consulting Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to customers via phone, email, or chat for desktop-related issues.
  • Troubleshoot hardware and software problems using various tools such as SLE (System Log Explorer) and remote support software.
  • Manage tickets through ticketing tools like ITIL framework to ensure timely resolution of customer queries.
  • Collaborate with internal teams to resolve complex technical issues that require escalation.

Desired Candidate Profile

  • 5-8 years of experience in a similar role providing technical support for desktops/laptops/printers.
  • Proficiency in using ticketing tools like ITIL framework for managing customer requests.
  • Strong knowledge of configuration and troubleshooting techniques for common desktop applications.


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