Guest Service Associate

1 week ago

Indore, Madhya Pradesh, India Sayaji Hotels Ltd Full time

Company Description

Sayaji Hotels Ltd is a renowned hospitality group celebrated for its exceptional "Yours Truly" service, delivering warm, trustworthy, and elegant experiences. With a legacy of over 350,000 memorable stays, Sayaji operates 39 hotels across 29 cities, offering diverse hospitality options tailored to both business and leisure travelers. Its brands include Sayaji Hotels, Effotel by Sayaji, Enrise by Sayaji, Sayaji Resorts & Spa Udaipur, and The Forest Chapter by Sayaji, catering to different preferences and needs. Committed to innovation and care, Sayaji Hotels is one of India's most loved homegrown brands where hospitality meets heartfelt service.

Role Description

This is a full-time on-site role for a Guest Service Associate - Housekeeping located in Indore. The associate will be responsible for maintaining cleanliness, tidiness, and orderliness of guest rooms, public areas, and other hotel premises. Key responsibilities include ensuring guest satisfaction, addressing guest requests promptly, replenishing amenities, and maintaining hygiene standards. The associate will work closely with the housekeeping team to create a welcoming and pleasant environment for guests.

Qualifications

  • Proficiency in Guest Services and Guest Service practices to ensure excellent guest experiences.
  • Strong Customer Service and Reservations knowledge to handle guest inquiries and bookings efficiently.
  • Excellent Communication skills, both verbal and non-verbal, to effectively interact with guests and colleagues.
  • Attention to detail, reliability, and the ability to follow hygiene and service standards.
  • Previous experience in the hospitality sector is an advantage, though not mandatory.
  • Positive attitude, team-player mentality, and a commitment to delivering exemplary service standards.

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