Junior Executive Customer Care

4 days ago

Greater Coimbatore Area, India Bajaj Allianz General Insurance Full time ₹ 3,00,000 - ₹ 4,50,000 per year

The role requires to communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved

It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]

Understanding and striving to meet or exceed metrics while providing excellent world class customer service

  • Good Communication & comprehensive Skills
  • Ability to write, speak and understand English, Hindi & Marathi
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
  • Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]
  • Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves

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